Assistant Manager, Transfers - Mississauga, Canada - Scotiabank

Scotiabank
Scotiabank
Verified Company
Mississauga, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description
Requisition ID: 167597

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Purpose


Leads and oversees Mutual Fund Transfers in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.


Accountabilities

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Supervise the activities of the department to consistently maintain service standards.
  • Provide staff with responsive and incisive problem solving guidance.
  • Research and prepare responses for escalated or procedural issues to senior management. This may include the coordination and liaison with various areas of the Bank to ensure customer satisfaction and resolution of the issue.
  • Identify operating problems and employee requirements to recommend improvement/solutions, obtain Management concurrence and implement recommendations.
  • Actively seek opportunities for improvements in quality, controls and productivity, as well as, encouraging staff to participate in the Continuous Improvement process, and customer satisfaction.
  • Ensure the department is operating in adherence to Bank Policy and Mutual Fund Securities and Legislation.
  • Assume assigned responsibilities of the Manager, in the latter's absence.
  • Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Builds a highperformance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Dimensions

  • Number of employees: 17
  • Products: Scotia Mutual Funds, 3rd Party Mutual Funds, Non-Registered and Registered Accounts (RRIF, LIF, LRIF, PRIF, LIRA, RRSP)
  • Systems: RPM SSUI, IPUI, Intralink, FundSERV, FundCom, CGI PrimeBase, and Image/AS400

Education / Experience

  • Thorough knowledge of Bank policies and procedures and an excellent knowledge of Securities Commission rules and regulations.
  • Immediate, responsive and effective support is essential in resolving customer dissatisfaction. He/she must can quickly identify, document and resolve procedural and system problems, on an ongoing basis and must fully' understandthe scope of these problems to determine resolution and/or what area of escalation is required.
  • Proven ability to organize workloads and motivate staff, set priorities, anticipate demand and manage time to a deadline is essential.
  • Analytical, research and problem solving skills are essential; the incumbent is responsible for the execution of complex adjustments, requiring the review of several reports, microfiche and Investor client files.
  • Effective and diplomatic communication skills to maintain a harmonious work relationship with various internal and external partners.
  • Knowledge of Bank's Human Resources policies, practices and legal requirements.
  • He/she must be able to coordinate many different activities. The incumbent must be able to work independently and efficiency within the established service target levels and time frames.
  • Post-Secondary Education.

Working Conditions

  • Work in a standard officebased environment; nonstandard hours are a common occurrence. Limited travel domestically.
Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas


Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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