Service Manager - Newmarket, Canada - NewRoads Chevrolet Cadillac Buick GMC

NewRoads Chevrolet Cadillac Buick GMC
NewRoads Chevrolet Cadillac Buick GMC
Verified Company
Newmarket, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

NewRoads Chevrolet Cadillac Buick GMC, a division of the NewRoads Automotive Group is hiring a
Service Manager. This is an excellent opportunity to join a busy service centre.


Responsibilities of a Service Manager include:

  • Overseeing and managing the Service Department operations and scheduling to ensure that servicing and repairs are completed as quickly as possible
  • Coaching and mentoring service department staff;
  • Scheduling to ensure that servicing and repairs are completed as quickly as possible
  • Supervising technicians' performance and arranging training programs to keep the team's skills up to date;
  • Managing quality assurance maintaining the quality of all service activities to ensure the highest levels of customer satisfaction;
  • Addressing customer complaints and inquiries in a courteous, professional manner;
  • Monitoring departmental performance against goals to ensure that progress is being made and that corrective action is taken if necessary;
  • Enhancing service systems to meet the goals of the department (ie. warranty);
  • Monitoring financial performance to ensure the department is meeting or exceeding budgetary commitments;
  • Analyzing and reporting on the department's daily, monthly, and annual key performance indicators and industry trends;
  • Ensuring health and safety requirements are met and followed;
  • Maintaining the cleanliness of the shop;
  • Ensuring the completion of shop maintenance and repair work;
  • Performing other duties as required.

What You Offer:


  • Ability to effectively manage all areas of the service department;
  • Ability to hire, train and effectively lead and coach staff;
  • Strong teamoriented approach;
  • Valid G driver's license;
  • Clean drivers abstract;
  • PBS experience an asset

What We Provide:

- competitive compensation;
- employee group benefits;

  • RRSP contributions;
- health and wellness initiatives;
- quality work facilities;
- professional training and processes;
- excellent management support;
- opportunities to advance your career within our expanding group


Why work for us?
NewRoads Chevrolet Cadillac Buick GMC, is supported by the power of The NewRoads Automotive dealer group.

With the experience of 50+ years in the automotive business, we are a growing group of 8 dealership locations and one Body Shop located in the northern GTA.


We are proud recipients of the Canadian AutoWorld Dealership Employer of Choice Award for all 4 times we have applied, most recently 2023 This award supports the fact that we truly believe our associates are our most valuable asset.


We strive to have:

  • A vibrant employee culture;
  • A workplace that invests in individual and team performance;
  • Customer enthusiasm through transparency and positive interactions;
  • A company and associates that care for our community;
  • A workplace where our associates work hard and have fun doing it


To see what we are up to, check us out on Instagram using our handle newroadsauto or on LinkedIn at NewRoads Automotive Group.

The NewRoads Automotive Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We thank all applicants in advance, however only those considered for an interview will be contacted.
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