Client Relations Manager, Jewelry - Toronto, Canada - Castlefield Collection

Description

As a small, fast-growing company, there is ample opportunity for growth alongside the business.

This position will be remote from Tuesday-Friday, and will require you to be in-office on Saturdays. Our office is located at 2 Bloor St W. in Yorkville. We place a high value on work-life balance and can be flexible on working days and hours.


This is a contract position paying $30/hr with 35 hours worked per week.

Responsibilities:

• Host byappointment and walkin jewelry consultations at our office in downtown Toronto
• Educate clients, providing design recommendations to create a durable, highquality piece
• Calculate quotes using our pricing model and provide quotes to clients
• Set up custom purchase links on our website and send to clients
• Keep client database uptodate and organized
• Provide feedback to team to improve the customer experience

Knowledge, skills & experience desired

• Some customer service experience and a friendly, clientoriented attitude
• Strong written and verbal communication skills
• Detailoriented with strong organizational skills
• Ability to independently and creatively problemsolve
• Ability to retain product knowledge/details
• Eagerness to learn
• Polished style and demeanor (including clean nails for showroom work days)
• Experience using Wordpress and Woocommerce (bonus, not required)
• Experience using ClickUp (bonus, not required)

Job Type:
Fixed term contract


Benefits:

• Flexible schedule

Schedule:

• Weekends as needed

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Toronto, ON M4W 3E2 (required)

Work Location:
Hybrid remote in Toronto, ON M4W 3E2