Appointment Coordinator - Winnipeg, Canada - Gardewine

Gardewine

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950's.

Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry.

The most important aspect of our company's operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first.

We are currently seeking

_Appointment Coordinator_ to join our team in our

_Winnipeg Terminal_.

The Appointment Coordinator is responsible for taking inbound calls from a variety of customers for a variety of pick-ups, drop-offs or other customer queries.

The position responsibilities include providing superior customer service in a positive and professional manner to all customers all the time.

Duties and Responsibilities

Provide superior customer service to existing and new customers
Acts as a single point of contact for customers requiring appointments
Provide tracing and P.O.D. reference information to customers (external and internal)
Answer inquiries and provide prompt communication regarding status of shipments
Coordinate special pickup and delivery of loads or shipments
Answer incoming calls from customers ensuring accurate and detailed information is gathered
Input pickup information in the city pickup and delivery system
Share information regularly with management on trends and risks to the business
Generate business reporting spreadsheets as necessary
Communicate with city dispatchers, the dock, etc. regarding service requirements
Telephone customers special needs such as late pickups
Practice and support all Health and Safety initiatives
Participates in other tasks within the City Dispatch operations in support of goals and objectives

Qualifications
Some secondary education with experience in a multi-function department is preferred. Strong communication skills with proven ability to build and maintain customer relations, and support and carry out dispatch operations. Excellent interpersonal and organizational skills with a strong customer focus to manage and prioritize competing tasks. Experience with Gardewine or similar driver software system preferred. Fast and accurate typing skills with strong attention to detail. Able to work effectively in a fast paced and diverse team environment. Knowledge of local P&D and warehousing activities would be an asset.

What we offer

A work environment focused on continuous improvement supported by autonomy and empowerment with a competitive base salary; health benefits; life and disability insurance; retirement packages (Matched pension, RSP, Stock Options); and profit sharing program.