Asst Manager Front Desk - Whistler, Canada - Hilton Grand Vacations

Hilton Grand Vacations

Verified Company

Whistler, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a

Asst Manager Front Desk you would be responsible for:

Ensures quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
Effectively handles incidents and guests concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.
Complies with corporate initiatives and policies including quality assurance initiatives.
Assists Front Office Manager/Director with managing resort inventory.
Implements staff incentives for team members who go beyond expectations to reach departmental goals.
Assists with adjustments in departmental policies and procedures.
Serves as department manager in the absence of Front Office Manager/Director.
Is able to perform all job functions of Front Desk Manager, Front Desk Agent and Night Auditor.
Performs quality assurance audit checklist quarterly for the Night Audit and the Front Desk Agents.
Completes all required Company trainings and compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

Why do Team Members Like Working for us?

Our Mission and Values
Internal growth opportunities
Being part of an industry leader in the hospitality field
Benefits include extended health & dental and vision coverage
Short term and long term disability benefits
Employee Assistance Program
Wellness allowance
Group RRSP
Team Member and Family Travel Program providing reduced hotel room rates

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
High School Diploma or equivalent
A minimum of one (1) year of experience in the custome service field required

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one.

Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.