Product Specialist - Toronto, Canada - Bionic Power Inc.

Description

Do you want to work for a company that's
making a difference? Bionic Power Inc.

is a Vancouver-based company (this position will be based in Toronto) developing lightweight, high-mobility exoskeleton technology for the medical market.

The Agilik is our first product:

a gait rehabilitation device originally designed to improve pediatric crouch gait, a condition often associated with cerebral palsy (CP), spina bifida and other knee extension deficiency disorders.

The Agilik is now also helping adults with numerous conditions, including post-stroke hemiparesis.

Assistive exoskeleton technology has shown great promise for gait rehabilitation.

Currently, almost 50% of children with CP will lose the ability to walk in adulthood - we aim to change this and improve the lives of a marginalized community.

Bionic Power has repurposed its military exoskeleton technology for the medical market. Sales in North America and Europe have begun, and we are ramping up production.


ROLE AND RESPONSIBILITIES
The Product Specialist (PS) will assist clinicians/therapists who are using the Agilik with a patient. The role is partially customer service and training and partially technical problem-solving.

For a person to use the Agilik App, they must be trained and authorized by us to use it with a patient.

The PS will train these users in using and tuning the device, both in person and virtually.

• Training users with the Agilik App and device
• Troubleshooting technical issues with the device or physiological issues with the fit of the custom KAFO, along with the orthotist
• Includes national and international travel
• Customer service for existing and potential patients/orthotists/ doctors/therapists
• Helping to develop training materials such as videos or written instructions
• Providing feedback to the rest of the team on user suggestions and issues

REQUIRED QUALIFICATIONS AND EXPERIENCE
-
Completion of a Bachelor's degree in kinesiology and/or a 2 year orthotist/prosthetist degree:

• Must be legally entitled to work in Canada (
  open work permit, permanent resident or citizen) and travel to the US and EU
• Must have full class G driving license
• Must be fluent in written and spoken English
• Fluency in other languages would be helpful
• Must be able to travel solo with a heavy Pelican case of equipment in and out of trains, etc.

TECHNICAL SKILLS

• High level understanding of gait mechanics
• Proficiency with Microsoft Office
• Detailoriented
• Patient, with a strong desire to help customers, including children
• A thorough understanding of social media will help
• Learning quickly will be a great asset
• Excellent interpersonal skills

COMPENSATION AND BENEFITS

• Competitive salary and vacation package
• Benefits package including extended health benefits, a Health Spending Account, and longterm disability and life coverage

The position will be based in Toronto for easier access to Europe and our CEO.


Salary:
$44,598.12-$80,000.00 per year


Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• DCS / DEC (required)

Experience:

- gait mechanics: 1 year (preferred)


Language:

• English (required)

Ability to Commute:

• Toronto, ON M4G 1R8 (required)

Ability to Relocate:

• Toronto, ON M4G 1R8: Relocate before starting work (required)

Willingness to travel:

• 50% (required)

Work Location:
Hybrid remote in Toronto, ON M4G 1R8