Insurance Case Coordinator - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 193219

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Accountabilities

Oversees the requirements on segregated fund sales in assigned regions. This includes running daily reports to identify new sales and obtaining the required documentation; managing the client and policy records in Centralize, with all relevant documentation and notes; ensuring that licensing requirements are met; and escalating any issues as they arise.
Provides inforce administrative support to advisor teams, ICs, and AISAs. This includes managing service requests/changes of inforce policies; helping advisors obtain and complete applicable forms; updating the policy records in Centralize; resolving administrative problems on inforce business; distributing policy statements, reminders, and notices; responding to general policy inquiries; managing Agent of Record (AOR) requests and reassignment of policies; and helping to facilitate premium payments.
Manages the claims process for life insurance and living benefit policies. This includes liaising with advisor teams; providing the necessary documentation and guidance on requirements; following the claim through to settlement; facilitating the payments; and documenting the status of claims in Centralize.
Enhances licensing support to advisors, ICs, and other licensed SWIS colleagues. This includes leveraging Centralize capabilities to follow up on expiring licenses; tracking to ensure that all provincial licenses of SWIS employees are renewed on a timely basis; engaging with Registrations on any questions or support that's needed; and escalating issues as they arise.
Acts as a relationship manager on insurance administration issues for assigned region. This includes being a key resource for advisors, sales leaders, ICs, AISAs, and ISAs that provides direction on administrative matters; proactively identifying and escalating issues; and keeping everyone apprised of any developments or updates around business processing.
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a highperformance environment and contributes to an inclusive work environment.

Dimensions
Supporting approx. 40 Sr. ICs and ICs along with other Scotia Wealth Management field staff, which includes over 70 specialist professionals and over 800 relationship managers across the business lines

Education / Experience / Other Information (include only those that are specific to the role)

High school diploma or higher
Fluent in French is a requirement
Minimum of 3 years of experience in Life Insurance Industry or Financial Services
LLQP, LOMA Designations are assets
Good working knowledge of Microsoft Office
Good communication skills, both verbal and written
Selfmotivated
Good organizational and interpersonal skills
Attention to detail
Ability to take initiative, prioritize and work well with mínimal direction and multitask

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.