Customer Service - Dorval, Canada - The Bailey Group of Companies

The Bailey Group of Companies
The Bailey Group of Companies
Verified Company
Dorval, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

About Bailey

Why Join Our Team?

  • Market competitive remuneration package
  • Employerpaid comprehensive benefit package
  • RRSP matching program
  • Education support program
  • Onthejob training
  • Employee referral program
  • Personal protective equipment allowance

Position Summary

What you'll do:


  • Answer phones quickly, professionally, courteously and directs incoming calls to appropriate individuals.
  • Field and respond to inquiries regarding products, service, pricing, lead time, delivery, returns, and complaints.
  • Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.
  • Establish and maintain relationships within assigned account base and with outside sales force.
  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Inform customers and coworkers of delivery requirements for orders and coordinate, if necessary, specific arrangements for deliveries as per the customer's request.

What you'll need:


  • Minimum of 2 years' experience in Inside Sales (Customer Service, Pricing, Quoting)
  • Proficient with Microsoft Office programs specifically, Word, Excel and Outlook with intermediate Excel Skills.
  • Experience using SAP within the manufacturing industry is a strong asset
  • Must have exceptional organizational skills as well as written and verbal communication skills.
  • Excellent time management and ability to multitask.
  • High attention to detail
  • Self-Starter with the ability to work in a fastpaced environment.
  • Bilingual (French fluently).

Working Conditions:


  • Office environment (working partially remotely is an option)
  • Some overtime as required.
  • Travel as required.
  • Hours of work: 7:30 am to 4:30 pm

Job Types:
Full-time, Permanent


Benefits:


  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Dorval, QC H9P 1E7: reliably commute or plan to relocate before starting work (required)

Application question(s):

Experience:


  • Inside sales: 2 years (preferred)

Work Location:
In person
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