User Support Technician - North York, Canada - NSUS GROUP INC.
Description
Education:
- Expérience:
Education:
- Bachelor's degree
Work setting:
- Consulting firm
Tasks:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Supervision:
- 1 to 2 people
Computer and technology knowledge:
- Internet
- Communication software
Transportation/travel information:
- Public transportation is available
Personal suitability:
- Client focus
- Judgement
- Team player
Experience:
- 1 year to less than 2 years
Health benefits:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits:
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Long term benefits:
- Tax-Free Savings Account (TFSA)
Other benefits:
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Travel insurance
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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