Service and Sales Specialist - Vancouver, Canada - Tundra Launchpad

Tundra Launchpad

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role:

Perform routine task of handling inbound calls in a timely manner using skills gained through formal training and work experience.

Understand and identify relevant queries / complaints of both new and existing customers. Support in providing right solutions using knowledge of established policies and procedures.

The role holder is responsible to:

Provide best possible service levels and customer relations by providing resolutions in a timely manner
Handle new and existing customer inquiries effectively
Need to understand relevant queries / complaints to be resolved through necessary research and available resources
Maintain customer information and updates records and database for both existing and new customers
Perform the routine task under moderate supervision within established procedures
Act as an informal resource for colleagues with less experience
Ensure individual key performance indicators are achieved

MUST HAVE

English and Mandarin or Cantonese
Basic knowledge of Excel
Basic knowledge of math (example: use Excel to complete a mortgage calculation such as to determine interest vs principle amounts of a mortgage payment.)
Undergraduate degree
Excellent communication skills
Customer service experience within Banking