Customer Service Agent - Ottawa, Canada - SIRVA

SIRVA
SIRVA
Verified Company
Ottawa, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Overview
We are currently seeking a Customer Service Representative to join our team.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.

If you have excellent communication skills, a passion for customer satisfaction, and enjoy working in a fast-paced environment, Role Overview

What You'll Be Doing

  • Effectively solve customer inquiries
  • Ability to communicate clearly when handling different topics
  • Identify customers' needs, understand and clarify the information
  • Research every issue to provide solutions
  • Collaborate with your team and other team members to solve problems and share knowledge
  • Build sustainable relationships and engage customers by going the extra mile.
  • Ability to assume additional responsibilities and work flexible hours as required
  • Work with mínimal supervision in a fastpaced environment
  • Perform various administrative tasks to support the Contact Centre
What You Bring to Sirva

  • High school diploma or equivalent
  • Previous experience in a customer support role through a contact center preferred
  • Strong phone and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities, and manage time effectively
  • Bilingualism is an asset
  • You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

Key Competencies:

  • Excellent verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Tech savvy
  • Judgment
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience

Other Information:

  • 100% in office


  • Hours are Monday

  • Friday anywhere between 8AM8PM shifts can be 8AM4PM EST, 9AM EST5PM EST, 10AM6PM EST, 11AM7PM EST, 12PM EST8PM EST

Job Types:
Temporary, Contract

Contract length: 6 months


Pay:
$37,500.00 per year


Education:


  • Secondary School (preferred)

Experience:


  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location:
In person
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