Account Executive - Laval (administrative region) - Holman Enterprises

Description

Holman is seeking a
bilingual Account Executive out of our
Laval Location.

• Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.
• Proactively identify areas of opportunity for client by monitoring trends, data, etc.
• Manage client relationship, ensures timely customer responses, collaborates with internal teams, and supports process improvements within established service standards
• Take ultimate ownership of client relationships, understanding their strategic priorities and how our fleet services impact their organization.
• Provide prompt responses to internal and external customer inquiries in accordance with established service delivery metrics, goals, and standards.
• Work cohesively with Client Administrators, teammates, and internal contacts to create a consistent and customer-friendly environment.
• Proactively engage with clients to influence decision-making processes through strategic recommendations and creative solutions.
• Properly manage customer service escalations from intake through resolution, ensuring thorough tracking, follow-up and client satisfaction.
• Identify and propose process improvements to enhance efficiency and effectiveness within company workflows and operations.
• Understand client data, assist in reporting development, and monitor key performance indicators (KPIs) to track client success and identify improvement opportunities.
• Provide strategic solutions and recommendations to address client challenges and optimize service delivery, partnering with internal subject matter experts (SMEs) as deemed required.
• Maintain proactive communication with clients, providing regular updates on open items and addressing client concerns promptly.
• Demonstrate a comprehensive understanding of company products, services, and offerings to effectively support client needs and initiatives. manage relationships with large and complex clients, ensuring high levels of satisfaction and retention.
• Occasionally travel to client sites or industry events as required to support client relationships and business objectives.
• Perform all other duties and special projects as assigned
• Bachelor's degree in Business Administration, Communications, or equivalent work experience required
• Additional education, certifications, or experience are favorable
• Proficient in various desktop tools including Microsoft Office programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.), with a strong emphasis on Excel skills
• Familiarity with virtual office technology and equipment such as Zoom, Microsoft Teams, and other collaboration tools is preferred 2+ years Account Management or Customer Relationship Management experience required.
• Proven track record in reviewing and improving processes, methods, and tools to enhance efficiency, accuracy, and security
• Proficiency in a technical or functional area; knowledge of work processes and tools generally pertains to the candidate's own area of responsibility or department
• Proactive, organized approach to multitasking and prioritization
• Effectively manages time and consistently meets deadlines with some guidance from leadership
• Demonstrates accuracy, thoroughness, and effectiveness within their work
• Demonstrates attention to detail and commitment to delivering quality products and communications
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one's own strengths and opportunities for growth
• Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion
• Applies basic knowledge of theories, practices and procedures to complete assigned work
• Decisions are guided by policies, procedures and business plan; receives some guidance and oversight from manager
• Business acumen and strong desire to understand clients' businesses and needs.
• Must possess strong interest in learning new technologies, concepts and best practices to aid in developing client strategies.
• Professional presence and ability to liaise with all levels of internal and external management, including executive leadership; in-person and remotely.
• Action-oriented with the drive to take initiative and accountability for decision-making.
• Initiative to work independently and multi-task while managing varying client/departmental priorities
• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to express information and ideas in a clear and organized manner
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Offers support to other team members; follows through on any and all commitments
• Applies emotional intelligence in responses and reactions
• Demonstrates consistency between words and actions
• Listens openly and carefully to others' ideas and suggestions; respects opposing points of view
• Consistently earns trust, loyalty and respect of others
• Experience in building relationships with customers
• Superior active listening skills to identify client needs or opportunities
• Excellent presentation skills and verbal/written communicationsHeadquartered in Southern New Jersey since 1924, we're looking for talented individuals to join our Great Place to Work culture and drive another century of success built on investing in people. Apply today and see why life is better The Holman Way.

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