Customer Support Coordinator - Calgary, Canada - Cold Bore Technology Inc.

Description

Who We Are:

Cold Bore Technology is a leading software solution in Oil & Gas completions for multiservice data integration.

Cold Bore Technology has built a standard platform that will create, collect, and structure independent data sources into a format that is consumable and consistent for the end user.

Our proprietary software enables competitive service companies to communicate on the same platform without compromising the integrity or confidentiality of there own data to optimize operations for the benefit of the participating E&P operator.

We work with a number of departments within our partners organizations to help solution their current data and operational issues.

These issues range from efficiency gains, data pipelines, integration of custom software solutions, data storage solutions, data streaming services, data health, communication up-time, general data structure and data analysis.

Our customers receive support from our multi-disciplined team on all their custom projects and their normal day to day operations.

The Cold Bore team is comprised of a very diversified group of talented individuals.

Our company has talent that ranges from field data services, software developers, project managers, personnel coordinators, hardware designers, R&M techs, finance personnel and a ton of home-grown self-motivated contributors that have created an energetic and unique company.

We continue to grow, not only in work volume but unique knowledge that continually expands our companies' capabilities and opportunities for a broader spectrum data solutions company.

We are a company focused on the propagation of incredible culture throughout our teams. We support our people with strong beliefs and the support of continued individual personal growth.


Role Description:

Cold Bore Technology is seeking a new Customer Support Coordinator to join our growing team.

Reporting to the Director of Sales & Marketing, you will be responsible for supporting the evolution of Cold Bore Technology (CBT) Customer Support Team and operational efforts in a manner that is consistent with the CBT culture and supports the growth strategies - as outlined by the CBT Senior Executive Team.

You are responsible for providing administrative support to help the organization improve productivity and allow Customer Support personnel to spend more time onboarding, supporting and integrating, and act as an inter-departmental resource for both internal stakeholders and external customers.

This role is expected to provide support to maximize output from the company's customer resources to achieve goals and obligations forecasted to the shareholders; assisting the customer team in performance to ensure that the sales targets are met, coordinating the customer team by managing schedules, filing important documents related to RFQ/RFP/MSA's and communicating relevant information, and responding to queries/concerns from customers and give after-sales support when requested.

Working in a fast-paced team environment, this role requires a self-motivated individual with a high degree of collaboration and innovation.

Come work with a ground-breaking and result-driven team determined to transform the Oil & Gas Industry through technology


Responsibilities:

• Attend daily morning meeting and info/knowledge share data to sales for outstanding job or KO information, service interruptions, etc.
• Interdepartmental Meeting Scheduling:
• Help coordinate the schedules and tasks of the different members of the Customer Support team.
• Internal relationship building with different departments within CBT to assist in building alignment throughout the organization.
• Assist with training and onboarding new Customer Support staff.
• Updating, capturing, evolving Training Gantt Schedule for Sales and Sales Coordinator.
• Biweekly marketing/product meeting to discuss and ensure correct communication is being sent to active SmartPAD customers through MailChimp in a timely manner, prior to biweekly Thursday software releases.
• Attending weekly BD workshops and sales training meetings and develop an understanding of all the company's services and products.
• Help coordinate resources and information for highquality sales presentations in support of the Marketing team.
• Weekly 1 on 1's with all BD personnel to discuss Upcoming/outstanding quotes, issues on daily tickets, frac schedules, KO doc's, sales events, assigned customer retention tasks/status, CRM, etc.
• Weekly 1 on 1's OPS Coordinators Review (Jobs and Scheduling to build out alignment and ensure execution is setup correctly.
• Tracking and updating Customer Support tasks, initiatives, KPI's, projects.
• Monitoring customer communication within the CBT team to ensure effective response.
• Creating and tracking milestones for projects and requests to the Customer Support team.
• Documenting onboarding and integration processes and maintaining new updates.
• Tracking weekly progress re