Bilingual Customer Service Experience Representative - Toronto - Aviso

Description

Overview

Aviso is a leading wealth management organization dedicated to leadership, innovation, partnership, responsibility, and community. We aim to improve the financial well-being of Canadians and work with talented professionals who embody our values and a dynamic oneaviso culture. For more information, visit

The Opportunity

We're looking to fill an open role for a bilingual Customer Service Experience Representative to join our Contact Centre team.

We are passionate enablers of financial freedom for all Canadians. We provide a caring, informative, supportive, accurate and timely service. We strive to lead by example in all interactions, continuously improve customer experience, and work collaboratively with each other while taking ownership and accountability to support our internal community and the communities in which we operate. We hire people who love to help others, are kind and curious, and comfortable operating in ambiguity. This is not an easy role, but you will be supported, and it is rewarding. Our goal is to deliver the best service experience in the world.

Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Bilingual Customer Service Experience Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people.

Who you are:

• You continuously learn about our products and processes; there is always more to learn to become the kind of customer care professional we need and expect.
• You raise your teammates up by being an amazing, positive person that can be relied upon.
• You work hard, have fun, and believe in a digital company poised to disrupt an underserviced industry.
• You take initiative to learn independently and are proud of your ability to improve.
• You believe customer service is an essential, highly respected part of a company's success and are excited to apply.

What your day looks like

This role can be summed up in a few simple bullets:

• Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
• Provide an exceptional customer experience by finding creative solutions that make each customer's experience feel personal
• Act as the primary contact with the client for resolution of problems and complaints with empathy and a solution-focused outlook
• Drive continuous improvement by identifying, suggesting and actively participating in process improvement
• Understand and apply department operating policies and procedures

Requirements

Your experience and skills:

• Experience helping customers in a role of over a year is beneficial
• Experience at a company known for caring about customers is a plus
• Recognition as a top producer with a track record of delivering customer satisfaction is advantageous
• Experience in an inbound contact centre and/or a retail store aligns with this role
• Experience supporting business-to-business-to-consumer with credit unions, members, and customers is a plus
• Experience in a digital company is advantageous
• Ability to adapt to changing hours and schedules
• Technological proficiency and comfort with using computers and related tools
• Fluency in English and French (written and spoken) is required to communicate effectively with partners, clients, and colleagues across Canada

Industry and Education

• Post-secondary education is not required, but a background in financial administration or services is a plus
• Completion of IFIC or CSC is a plus but not required
• Experience in the financial services industry can help, especially if it focused on customer experience

Benefits

Why Aviso Wealth?

Aviso Wealth offers a dynamic and inclusive culture that rewards innovation and celebrates success. Key benefits include:

• Competitive compensation package
• Excellent health, dental and insurance benefits
• Generous vacation, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Continuous learning and education assistance
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including PIPEDA and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary or as required by law. Further information is available on the Privacy link on our Career Page.

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals, including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process. We thank all applicants for their interest; however, only those selected for further consideration will be contacted. No recruiters or agencies, please.

Company Overview

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in assets under administration and management, and over 1,000 employees. We are building a technology-enabled, client-centric wealth services ecosystem. Our clients include partners, advisors, and investors, and we work with nearly all credit unions across Canada, as well as portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our services include investment dealer, mutual funds, insurance, NEI Investments, Qtrade Direct Investing, and Qtrade Guided Portfolios. Our offices are in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the credit union Centrals, Co-operators/CUMIS, and Desjardins. We power businesses that empower investors.

A career with Aviso means joining a group of talented professionals who live our values every day and are dedicated to your success and career development. If you're seeking interesting and challenging work at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $52,000 - $62,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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