Administrative Manager - Halton Hills, Canada - Fresh Taste Produce Limited Canada

Fresh Taste Produce Limited Canada

Verified Company

Halton Hills, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Reports To
Chief Financial Officer (CFO)

Summary
This document represents a general overview/framework of this job description. It is not intended to be an all-inclusive listing of the job scope of the applicable employee.

The Administrative Manager shall assist, monitor, evaluate, verify, and validate all administrative processes and activities pertaining to Order Desk, Inventory, 3PQC, Production, and Replenishment teams.

The Administrative Manager will facilitate and participate in training throughout departments to ensure proper communication procedures are followed, while maintaining high levels of customer service.

Hours are between 7AM - 3PM from Monday - Friday.

IMPORTANT:
TRAINING REQUIREMENT

As a part of the training program for this role, upon hire the selected individual will need to participate in a mandatory 3 week training program at our Calgary office. Expenses (flight, hotel, meal) will be covered by the company.

Job Duties

Provide daily management, support and oversight to Order Desk and Inventory teams
Ensure an appropriate order flow that is compliant with company processes and procedures
Efficiently track and ensure sales orders are being fulfilled
Monitor and evaluate any issues with orders and manage all escalations to resolve problems faced by Order Desk/Inventory teams
Assist and facilitate as necessary the communication throughout the operation and build rapport with each department
Monitor and evaluate the Order Desk/Inventory team's communication with external parties as well as internal departments of the business
Develop and maintain rapport with customers, by learning issuance of credit notes to orders with reported claims
Create templates in Excel for new customers and troubleshoot any issues within the template
Investigate and resolve data discrepancies within internal database to ensure accurate reporting
Champion ongoing continuous improvement of processes, documentation, and communication
Provide solutions, ideas, and feedback for continuous improvement of current and future implementations
Consistently review and update the Standard Operating Procedures (SOPs) of Order Desk/Inventory
Provide training to new hires
Manage performance reviews for Order Desk/Inventory Teams
Other relevant tasks falling under the scope of administrative support to the overall operations will be assigned as required

Qualifications

A minimum of 5 years of previous experience in a similar role or industry
Postsecondary degree/Diploma preferred in a related field (Business Administration)
Previous experience managing/supervising a team is required
Previous experience in customer service and/or administrative role
Exceptional verbal, interpersonal and written communication skills
Advanced skills in MS Office (Word, Excel, PowerPoint and Outlook)
Excellent leadership skills and ability to pass on knowledge
Excellent organizational and timemanagement skills
Strong attention to detail
Ability to handle multiple projects with tight deadlines in a fastpaced environment