Service Advisor - Stratford, Canada - Humphrey Fleet Service

Description

Humphrey Fleet Service Inc.

(HFS) is a thriving second-generation family business based in Stratford, Ontario, with a rich history dating back to May 1981.

Operating from a well-equipped 15,000 square foot facility, HFS specializes in heavy-duty truck and trailer repairs, serving both fleet customers and individual clients.

With expertise in addressing a wide range of issues, from engine diagnostics and transmissions to electrical systems, suspensions, truck and trailer alignments, commercial MTO safety inspections, and heavy-duty emissions testing, HFS is a one-stop solution for heavy-duty equipment needs.

We are also a Navistar sub-contractor, authorized Cummins dealer for most models and Hiab service provider.


Currently seeking to expand our team, HFS is on the lookout for an experienced Service Advisor.

Joining HFS means becoming part of a reputable organization with a strong commitment to excellence in the heavy-duty truck and trailer repair industry.

What we have to offer:

• Competitive Wages
• Uniforms Provided
• Permanent Full-Time Role
• Dental Care
• Extended Health Care
• Life Insurance
• Boot Allowance
• Cummins and Navistar Training Available

Schedule

• Day shift
• Monday to Friday
• No weekends

Roles and responsibilities will include, but aren't limited to:


Customer Service:

• Serve as a primary point of contact for customers, both inperson and over the phone.
• Greet customers in a friendly and professional manner, assessing their needs and providing appropriate recommendations for services.
• Respond to customer inquiries, providing accurate information about services, pricing, and scheduling.

Service Coordination

• Schedule appointments for maintenance and repair services, coordinating with customers and technicians to ensure timely completion.
• Create and maintain service orders, documenting customer requests, service details, and billing information accurately.
• Prepare quotes to customers for service work and other projects.
• Communicate with customers regarding the status of their vehicles, including updates on repairs, estimated completion times, and any additional services required.

Technical Knowledge

• Possess a strong understanding of engines, hydraulics, suspension, brake systems, electrical systems, fabrication and upfitting.
• Consult with our technicians to accurately assess customer needs and provide informed recommendations for necessary repairs or maintenance.
• Stay updated on industry trends, technological advancements, and best practices in truck and trailer servicing.

Administrative Tasks

• Maintain accurate records of customer interactions, service orders, quotes and billing information using computerized systems or software.
• Process payments for services rendered, ensuring accuracy and adherence to company policies and procedures.
• Assist with inventory management, including sourcing parts and supplies for quoting as needed.
• Process OEM warranty claims.

Quality Assurance

• Conduct quality checks on completed services orders to ensure work meets established standards of safety and quality.
• Address any customer concerns or complaints promptly and professionally, working to resolve issues to their satisfaction.
• Collaborate with technicians and management to implement improvements in service processes and procedures.

What we're looking for:

• Minimum of 35 years of experience as a Service Advisor in the automotive industry, preferably with a focus on heavyduty trucks and trailers.
• Comprehensive understanding of truck and trailer systems, including engines, transmissions, braking systems, electrical systems, and hydraulics.
• Excellent verbal and written communication skills.
• Problem solving and critical thinking skills.
• Intermediate to advanced computer skills preferred.
• Good math skills.
• Organization and attention to detail.
• Ability to negotiate.
• Ability to work independently or within a team.
• Valid Driver's License with a clean abstract.

Note:
This is not meant to represent a full job description. It is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.


Job Types:
Full-time, Permanent


Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Onsite parking

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Stratford, ON N5A 6S6: reliably commute or plan to relocate before starting work (preferred)

Experience:

Service Advisor: 2 years (preferred)


Work Location:
In person