Warranty Administrator/ Service Advisor - Timmins - Rush Enterprises Inc.

    Rush Enterprises Inc.
    Rush Enterprises Inc. Timmins

    2 hours ago

    Description

    Overview

    Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing, we are looking for top talent to join our team.

    Responsibilities

    • Achieve OHSA compliance and follow the Company's Health and Safety Policy.
    • Process warranty claims on a timely basis, ensuring paperwork is complete.
    • Provide customer service regarding warranty inquiries and service.
    • Verify criteria required by the factory or distributor and file/maintain all service and customer records as required by the warrantor.
    • Reconcile all warranty receivables with payments through the appropriate accounting schedule. Follow up on payment of outstanding claims.
    • Track warranty parts by tagging with the repair order number and date of replacement.
    • Maintain all service and customer records as required by the warrantor.
    • Determine customer requirements in accordance with the manufacturer's service policy and check warranty eligibility for repairs in the computerized service system.
    • Create repair orders in the business system and process/close repair orders daily.
    • Cross-trained as Service Advisor – service counter backup, including: scheduling service appointments; providing customers with written cost estimates; preparing orders by describing symptoms, problems, and required repairs; obtaining customer signatures; arranging payment methods and credit; monitoring repair progress and updating customers; reviewing and closing repair orders; explaining completed work and charges to customers.
    • Maintain a positive attitude and promote a healthy work environment.
    • Other related duties as assigned by management from time to time.

    Qualifications

    • High School Diploma or equivalent; college or post-secondary education is preferred.
    • Previous experience in Heavy Truck, Automotive or related industry preferred.
    • Competency in customer service, administrative skills, teamwork, and proficiency with software/computers.
    • Strong interpersonal skills and customer focus.
    • Excellent written and verbal communication skills.
    • Warranty experience is preferred.
    • SAP experience is an asset.
    • Criminal Record Check.
    • Valid driver's license and Driver's Abstract.

    We offer the following Benefits

    We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

    We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.


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