IT Specialist - Etobicoke, Canada - Women's Habitat of Etobicoke

Women's Habitat of Etobicoke

Verified Company

Etobicoke, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Women's Habitat of Etobicoke

Information Technology Support (ITS)_
Non-Management Classification_

-
(Contract, 15 hours per week) _

REPORTS TO:
Director of Philanthropy, Resources and Systems

COLLECTIVE BARGAINING UNIT POSITION CUPE 3877:No

DIRECT REPORTS:
None

AGENCY SUMMARY

Women's Habitat of Etobicoke ("WHE") is a multi-service feminist organization supporting women-identified individuals and their dependents impacted by intimate partner and familial violence and poverty.

WHE provides shelter and services to self-identified women and their dependents who are survivors of violence.

Both the residential (opened in 1978) and outreach community services and programs (opened in 2006) offer a suite of trauma-informed VAW services to support self-identified women and their dependents.

JOB SUMMARY

RESPONSIBILITIES

Desktop Support

Physical installation of new systems.
Act as level one support for troubleshooting of day to day IT requirements.
Troubleshoot software/hardware issues for staff workstations.
In conjunction with the Director of Philanthropy, Resources and Systems, provide ongoing maintenance of all workstations (e.g. patches, updates)
Maintain the configuration of workstations to ensure network security
In conjunction with the Director of Philanthropy, Resources and Systems, administer and support client control software
Configure new equipment and repair equipment to be deployed
Assist in the planning and implementation of infrastructure upgrades, maintenance fixes, and vendorsupplied patches
Ensure ongoing maintenance of all workstations
Install operating system updates and upgrades
Maintain records of upgrades, updates, maintenance and repairs of each machine
Provide technical training to staff, of varying skill levels, on IT systems as they pertain to their respective job functions.

Server and Network Support

Troubleshoot network connectivity issues, as well as set new equipment with wireless access when needed.
Install and maintain networking cables as well as patch cables.
Install and diagnose network equipment, including network switches and Power over Ethernet (PoE) equipment.

Data Collection and Research

Work in collaboration with management to develop a process for data collection, audit and reporting.

General

Assist in the administration and management of the phone and security systems
Set up all mobile devices for client programs
Provide back end support to the WISH platform including supporting with generating stats and reports if needed.
Create and maintain documentation and a detailed understanding of all computer issues
Respond to routine Information Technology enquiries from staff
In conjunction with the Director of Philanthropy, Resources and Systems, create processes and procedures for hardware maintenance, distribution, updates, usage and returns.
In conjunction with the Director of Philanthropy, Resources and Systems, create a training plan for individual users and generic topics like cybersecurity.
Assist in developing, implementing and ensuring adherence to WHE IT policies and procedures
Ensure the Health and Safety Guidelines are followed in accordance with the policies and procedures of WHE
Assist in preparing the IT budget, updating projections as required and monitoring the budget throughout the year, as required
In the absence of the Director of Philanthropy, Resource and Systems act as backup for the IT portfolio including oncall emergencies
Any other duties/special projects as assigned by the Director of Philanthropy, Resource and Systems (e.g. migrating systems)

QUALIFICATIONS AND EXPECTATIONS

Indepth knowledge of the computer technology field, normally acquired through completion of an undergraduate degree in computer science or a related field and experience relevant to the current topologies in use at the WHE
3 to 5 years of experience as IT Support
3 to 5 years of experience diagnosing a network environment.
Indepth knowledge and understanding of physical and wireless networking, protocols, security and associated hardware
Knowledge of Windows client OSes, Microsoft Office Suites
Strong interpersonal skills and the ability to work with people who have a variety of technical skill and comfort levels
Strong, creative problem solving and logístical skills are critical to this position
Strong communications skills: verbal and written
Strong organizational and administrative skills
Ability to work independently and as part of a team
Ability to lift and carry up to 50lbs
Ability to manage multiple priorities and meet deadlines

CORE COMPETENCIES:

Each employee will adhere to, and reflect in all areas of their work, the policies, procedures, mission, vision and values of Women's Habitat.

Therefore, each employee will have the following competencies: