- Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations
- Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house.
- Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
- Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement.
- Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
- Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
- Ensures the completion of the Housekeeper's Report and communicates clean and available rooms to the Guest Services Department.
- Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Conducts training regarding safety, security, department procedures and service guidelines.
- Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
- Health and Safety:
- Establish and enforce all safety policies and procedures. Ensure that an employee complies with Health and Safety legislation and the regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.
- Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform random checks on a monthly basis and report deficiencies to the appropriate personnel.
- Conduct orientation for all new employees before they start work. If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or at a later date). Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, procedures to follow in the event of fire, and current property safety awareness programs.
- Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.
- Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.
- Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing.
- Insist on good housekeeping and enforce the "Clean As You Go" practice.
- Maintain active involvement in the accomplishment of the accident prevention and reduction objective. Take every precaution reasonable in the circumstances for the protection of employees.
- Previous experience as a Housekeeping Supervisor
- Proficiency with computers
- A team member with a positive attitude and a proven track record in results.
- Superior time management, organizational, problem resolution, and communication skills
- Strong leadership, supervisory and decision-making skills
- Strong commitment to quality & guest service
- Will be required to work weekends and holidays.
- Will be required to work in fast paced, stressful environment.
- Will be required to work with common household chemicals
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Housekeeping Supervisor - Kenora, Canada - Comfort Inn Kenora
6 days ago
Description
THE OPPORTUNITY:
Housekeeping Supervisor
REPORTS TO GENERAL MANAGER
THE COMPANY:
With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest's portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.
To learn more about InnVest Hotels, visit
THE ROLE:
Assists the General Manager in managing housekeeping operations to include rooms, public areas and back of the house areas to achieve and maintain the hotel's high standard of cleanliness.
The duties and responsibilities for the Housekeeping Supervisor include, but are not limited to the following:
Note: Other duties as assigned by supervisor or management
Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.
DUTIES AND RESPONSIBILITIES
COMPETENCIES WE ARE SEEKING:
Working Conditions:
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.
