IT Operations Support Specialist - Toronto, Canada - Connor, Clark & Lunn Financial Group

Connor, Clark & Lunn Financial Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Operations Support Specialist

Connor, Clark & Lunn Financial Group Ltd.

Toronto, ON

What You Will Do

Follow standardized operating procedures and provide remote support
Create procedures for newly identified resolutions
Maintain accurate documentation resolved issues and systems information
Communicate ticket status and update directly to endusers
Strive to ensure high level of enduser experience and other performance metrics while meeting Company expectations
Participate in team huddles to help ensure the success of the team and organization
Identify improvement opportunities to reduce operational cost and increase efficiencies
Be willing to work from office everyday and flexible with hours when required to meet company deadlines

What You Bring

12 years of relevant experience providing Tier 1,2 technical customer support
Degree or diploma in Computer Science, Information Management, or Information Technology
Experience with Microsoft products (Office 365, Azure, client and server)
Experience with Citrix products (Virtual Desktop) and VMware.
Willing to work in the office 5 days a week
Strong documentation and communication skills
Ability to deal with all situations, portray a positive enduser service attitude and provide first level support at minimum of 75% resolution
Ability to analyze enduser problems by type and severity for problem determination and resolution
Must be approachable and have attention to detail, including full incident documentation and completion
Ability to work with minimum level of supervision, assess workload and make recommendations for improvement
Current Microsoft and Citrix certifications is an asset

About Connor, Clark & Lunn Financial Group
Connor, Clark & Lunn Financial Group Ltd. ("CCLFG") provides a broad range of traditional and alternative investment products and services to individuals, advisors and institutional investors.

Our business comprises of eleven institutional investment affiliates that are responsible for investment decision making and client service, as well as distribution affiliates including Connor Clark & Lunn Private Capital, which provides multi-asset class investment solutions and Connor, Clark & Lunn Funds which distributes single-strategy investments to individual investors.

CCLFG partners with each of its affiliates by contributing world class operations, product development expertise, broad distribution, and business management.

We have grown from $29 billion in assets and 200 people in 2008 to approximately $105 billion in assets and close to 700 employees today.

This has been accompanied by a high level of change in technology, types of assets managed, trading activity and geographic growth.

As we look forward, we can see both opportunities and challenges for further growth that only reinforce our commitment to attracting, retaining and motivating the most talented people.

This is best achieved by:
-
A High-Quality Environment: To work with people who we hold in high regard; to enjoy the time that we spend at work; to focus on productive activities without the distraction of politics and bureaucracy; to treat each other with respect.
-
An Opportunity to Succeed: To do work that has value and which presents the opportunity for professional growth and development.
-
Recognition and Reward: To recognize each person's contribution and to align compensation with contribution.

CC&L is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age._

**No telephone calls or recruitment agencies will be accepted.