IT Business Analyst - Richmond Hill, Canada - City of Richmond Hill

City of Richmond Hill
City of Richmond Hill
Verified Company
Richmond Hill, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
Posting Id Department- Corporate and Financial Services- Division- Information Technology- Rate of Pay- $100, $116,246.

00 Annual- Job Type- Permanent Full Time- Replacement/New Position- New Hire- Posting Type- Internal and External- Posting Date- 05/06/2024- Application Deadline- 05/21/2024
Position Summary:


Key Duties and Responsibilities:


  • Acting as the liaison between technical staff and multiple business units during the development and implementation of technical solutions while engaging with stakeholders at all levels and with every business unit to uncover issues in workflows, processes and tool usage
  • Build longterm relationships with business partners communicating clear expectations
  • Lead requirement and JAD sessions with business partners to perform business needs analysis
  • Engage with stakeholders at all levels and with every business unit to uncover issues in workflows, processes and tool usage
  • Conduct gap analysis and impact assessments
  • Act as key translator between the business partners and the technical team
  • Prioritize and rank stakeholder requirements and progressively elaborate the ideal solution through analysis, process mapping, conceptual data modeling, and other techniques
  • Conduct research and analysis, accurately and clearly defining user requirements and processes
  • Assist with the development of various project documents and project deliverables including project proposals, business cases, business requirements documents (including functional and nonfunctional requirements), business process flows, use cases, requirements traceability documents and procurement documents (including RFQ's, RFP's, etc.)
  • Review and analyze the effectiveness and efficiency of existing business systems as part of a continuous improvement strategy; recommend and implement improvements as appropriate
  • Recommend practical alternative solutions to a wide range of complex business problems while ensuring any potential issues are identified, tracked, and resolved
  • Facilitate and support the business in the preparation and execution of user acceptance test plans and provide training and support to assist their adoption of business process changes
  • Work closely with the Business and project team to uncover, escalate and resolve issues, limitations and dependencies
  • Communicate to the business partners to ensure they have a clear and complete understanding of proposed solution
  • Develop and review test cases for QA activities, support business and QA testing, defect triage and clarifications during the testing phases
  • Develop training material, training plan
  • Actively participate as a member of a crossfunctional team on various assigned initiatives ranging in size and complexity

Education and Experience:


  • Degree in Computer Science, Business or a related discipline
  • Certified Business Analysis Professional (CBAP), ITIL, PMP is an asset
  • 4 years of progressive experience with Business Requirements assessment, analyzing and documenting within a complex IT environment

Required Skills/Knowledge:


  • Advanced skills in Microsoft Office including PowerPoint, Excel, Project and Visio
  • Demonstrated experience in identifying user requirements and conceptualizing technical solutions in accordance with best practices
  • Ability to breakdown and explain complex topics to project stakeholders in a clear and concise way
  • Strong ability to interpret business requirements, identify datarelated requirements and make recommendations on how best to accomplish strategic business goals
  • Demonstrated project experience working with a variety of methodologies (Waterfall, RUP, Agile, SCRUM etc.)
  • Prioritize and rank stakeholder requirements and progressively elaborate the ideal solution through analysis, process mapping, conceptual data modeling, and other requirements gathering techniques
  • Ability to interact effectively with all levels of management, external vendors and end users
  • Excellent interpersonal, collaboration, and negotiation skills with a proven ability to successfully deal with complex issues working within the context of crossfunctional teams
  • Resultsoriented critical thinker with excellent time management and organizational skills
  • Exceptional analytical skills with a keen attention to detail
  • Awareness of best practices in Information Technology service and solution delivery such as ITIL and COBIT
  • Innovation, creativity with strong critical thinking, quantitative and problem solving skills
  • Strong business aptitude with ability to understand business processes
  • Strong communication skills including:
  • Good written skills with the ability to clearly document and explain business processes and solution designs
  • Ability to present technical and nontechnical details and articulate solutions to a wide array of stakeholders
  • Proven time management skills with demonstrated ability to manage concurrent deliverables and priorities
  • High degree of
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