User Support Technician - Brampton, Canada - Doorstep Canada Ltd

Doorstep Canada Ltd
Doorstep Canada Ltd
Verified Company
Brampton, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Work Term:
Permanent


  • Work Language: English
  • Hours: 30 to 40 hours per week
  • Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years
- or equivalent experience


Tasks:


  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Own tools/equipment:


  • Cellular phone

Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent written communication
  • Initiative
  • Organized
  • Team player

Other benefits:


  • Parking available

Support for persons with disabilities:


  • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)

Support for newcomers and refugees:


  • Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths:


  • Participates in a government or community program or initiative that supports youth employment
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