Staff Technical Support Engineer - Canada - Layer2 Financial

Description

Technical Support Engineer

As innovators at the forefront of global cross-border payments, we champion the belief that secure and efficient financial transactions are a fundamental human right.

This conviction guides us in fostering robust communities and, by extension, empowering global economies.


Our mission is bold:
to design the next generation of banking and payment services, making them universally accessible and seamlessly connecting people and businesses around the world

Layer2 Financial is a symphony of passion, innovation, and resilience. Our rapidly growing team is a melting pot of expertise spanning technology, banking, compliance and beyond.

Each member is a cornerstone, contributing to a foundation strong enough to challenge and change the global banking and payment systems.

Layer2 Financial is not a destination for those content with the status quo; we're a beacon for those fueled by innovation, creativity, and an insatiable pursuit of excellence.

We want to hear from you if you are passionate about helping people and solving technical problems. Bachelor's/University degree in computer science or equivalent experience.
Minimum 3 years of experience in a technical support role managing corporate clients remotely .

Expert knowledge of SQL.
Good knowledge of Java.

Excellent verbal and written communication skills in English.
Experience Building APIs
Experience writing basic Python scripts.
Working knowledge setting up and supporting Okta ecosystems.
Experience Testing APIs with Postman.

Log software defects using Jura/freshdesk and work closely with engineers to analyze the defects and is accountable to track them to resolution.

Leverage internal technical expertise, including, but not limited to peers, mentors, product documentation, knowledge base, community forums, and other internal tools to provide the most effective solution to customer issues.

Build and maintain test environments and tools for troubleshooting and testing.
Assist clients outside of normal business hours, if required, including weekends and holidays
Provide onsite support at customer locations (if required)
Complete comprehensive customer site profile documents ensuring the customer's infrastructure and architecture is documented.

In this journey, we cherish and protect our team, ensuring support through every challenge and recognition for every achievement.

Whether you're in the GTA or halfway across the globe, our digital-first culture ensures you're connected, engaged, and an integral part of our family.

Candidate should be able to work 100% remotely from home.
Successful candidates will be required to take a test as part of the selection process.
Layer2 Financial is an equal-opportunity company committed to diversity and inclusion.

We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.