Bilingual Collections Supervisor - Montreal - TPD® Workforce Solutions

    TPD® Workforce Solutions
    TPD® Workforce Solutions Montreal

    5 days ago

    Description

    About the Opportunity

    Our client, a large and well-established Canadian organization, is seeking a Supervisor, Collections to join their corporate finance team in Montreal. This position plays a key role within the Finance Shared Services group, leading a team of collectors to effectively manage receivables, minimize delinquencies, and protect the company's working capital.

    This is a hands‑on leadership role that blends people management, process improvement, and cross‑functional collaboration. You'll have the opportunity to make a tangible impact on both financial performance and customer experience across the organization.

    Key Responsibilities

    Collections Leadership

    • Lead and motivate a team of collectors through daily huddles and weekly reviews, ensuring timely follow‑up on overdue accounts and clear, actionable plans.
    • Oversee overlimit and past‑due accounts, enforcing company policy and recommending next steps.
    • Manage escalations of high‑risk accounts, including coordination with external collections agencies or legal partners when necessary.
    • Collaborate closely with Credit, Sales, and Operations teams to resolve disputes and maintain positive client relationships.
    • Ensure accurate, consistent documentation and professional communication on all account activities.

    Analysis & Reporting

    • Prepare and deliver weekly AR and collections reports, identifying trends and potential risks.
    • Provide monthly AFDA recommendations and detailed commentary.
    • Monitor team KPIs and develop actionable insights to drive performance and efficiency.

    Team Development

    • Coach, mentor, and support a team of collectors, setting clear expectations and performance goals.
    • Foster a culture of accountability, collaboration, and continuous improvement.
    • Lead team recruitment, onboarding, and training initiatives.

    Operational Excellence

    • Champion process optimization and system enhancements across the Order to Cash cycle.
    • Ensure compliance with internal controls, SOX, tax, and corporate policies.
    • Identify and implement continuous improvement initiatives to enhance efficiency and elevate customer experience.

    Qualifications

    • Bachelor's degree in Business, Finance, or a related field (preferred).
    • Must be bilingual.
    • Minimum of 5 years of B2B collections or accounts receivable experience, including 2+ years in a supervisory or leadership role.
    • Strong knowledge of collections practices, policies, and relevant legislation.
    • Proficiency with ERP systems and intermediate to advanced Excel skills (VLOOKUPs, pivot tables, etc.).
    • Experience in a shared services or oil & gas environment is a strong asset.
    • Exceptional analytical, communication, and leadership abilities.
    • Proven ability to thrive in a fast‑paced environment and manage multiple priorities with professionalism and accountability.

    Why Join

    • Competitive compensation and comprehensive benefits.
    • Flexible work options, including summer hours for eligible employees.
    • Opportunities for professional growth within a respected, forward‑thinking organization.
    • Work alongside a collaborative, high‑performing team in a supportive environment.

    Seniority level

    • Mid‑Senior level

    Employment type

    • Full‑time

    Job function

    • Accounting/Auditing and Management

    Industries

    • Oil and Gas, Oil and Coal Product Manufacturing, and Oil, Gas, and Mining

    We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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