Customer Service Agent - Calgary, Canada - Worx Ltd
4 weeks ago
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
Work setting:
- Urban area
Tasks:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
Computer and technology knowledge:
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
Transportation/travel information:
- Own transportation
- Own vehicle
- Valid driver's licence
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Repetitive tasks
- Tight deadlines
- Work under pressure
Personal suitability:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Long term benefits:
- Group insurance benefits
- Work Term: Permanent
- Work Language: English
- Hours: 40 to 44 hours per week
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