Dental Administrator Treatment Coordinator - Red Deer, Canada - Heritage Family Dental

Description

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Join our team as an Administrative Treatment Coordinator At Heritage Family Dental we work together to create a great experience for our patients and our team.

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As an Administrative Treatment Coordinator, you will play a crucial role in ensuring the smooth operation of our dental office and providing exceptional customer service to our patients.

This position requires proficiency in dental office management software, excellent communication skills, and the ability to multitask in a fast-paced environment.

The Treatment Coordinator's primary responsibility is to facilitate the patient's office experience in being seamless and ensure the patient leaves well informed and prepared for their next appointment.

This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments.

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Essential Duties and Responsibilities include the following:_

Educate patients on dental procedures, treatment options, and financial responsibilities

Collaborate with the administrative team to ensure efficient office operations

Process insurance claims and verify insurance coverage for patients

Schedule and confirm patient appointments

Answer phone calls and respond to patient inquiries in a professional and friendly manner

Assist with patient check-in and check-out procedures at the front desk

Maintain electronic medical records and ensure accuracy of patient information

Adhere to HIPAA guidelines and maintain patient confidentiality

Follow and demonstrate commitment to Heritage Family Dental policies, professional expectations and Service Excellence Standards.

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Skills:_

Clinical experience in a dental practice with knowledge of dental insurance and dental procedures is preferred; training or education in these areas will be considered

Familiarity with phone systems and front desk operations

Strong organizational skills with the ability to prioritize tasks effectively

Attention to detail and accuracy of maintaining patient records

Excellent communication skills, both verbal and written

Motivating team player and leader

Knowledge of medical terminology related to dentistry
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We look forward to hearing from you soon_


Benefits:

• Company events
• Dental care
• Extended health care
• Onsite parking
• Relocation assistance

Schedule:

• Evening shift
• Monday to Friday

Work Location:
In person