Medical Administrative Assistant - Toronto, Canada - Taddle Creek Connection

Description

Position:
Medical Administrative Assistant - Part-time


About us:

We are an energetic, hard-working, and collaborative Family Medicine practice called Taddle Creek Connection made up of 3 doctors, a nurse practitioner, and other administrative staff.

We are located in Toronto's beautiful Annex neighbourhood at Bloor & Christie (steps from the TTC), adjacent to Christie Pits Park.

We have a strong commitment to the well-being of our patients and to creating a welcoming and supportive environment for all.

Opportunity:

We are looking for a dedicated, detail-oriented, and professional Medical Administrative Assistant with excellent communication skills who enjoys being busy and helping others.

Job Description and duties (to be shared with 2 other administrative staff):

Administrative duties:

• Greet and attend to patients and visitors in a friendly and approachable manner
• Answer incoming phone calls and Pomelo emessages
• Schedule and confirm appointments, take messages, and direct inquiries to the appropriate individual(s)
• Checkin patients and verify/update patient demographics and health card information
• Perform general office duties including photocopying, faxing, scanning, and assigning incoming faxes within Telus EMR, mailing out documents and sorting mail
• Process messages/actions in EMR
• Manage and followup on referrals, call patients with appointment information when received
• Look up clinic, specialist, and pharmacy contact information when needed and update the EMR with this information
• Process records requests
• Assist with billing and resubmission of billing claims.

Office maintenance:

• Autoclave medical instruments when needed; empty instrument buckets daily; clean other nonautoclavable instruments daily
• Check fridge temperature and make sure door is secure at the end of each workday
• Clean and disinfect the waiting room at the end of each workday
• Restock and clean/wipe down surfaces in exam rooms once a week
• Clean and tidy kitchen and common areas once a week
• Collect and launder medical gowns and sheets, and restock them weekly and as needed

Qualifications:

• Proficient computer skills and experience with EMR (Electronic Medical Record) software (Telus PSS and Pomelo experience is an asset, but not required
• Experience in a medical receptionist role or equivalent experience (preferably 2 years; a medical reception certification is an asset)
• Complete fluency of the English language, including excellent verbal and written communication skills
• Experience with medical billing is an asset, but not required
• Able to prioritize and manage multiple tasks
• Excellent interpersonal skills; patient and calm
• Self

- motivated, detail-oriented, hardworking, and professional

• Receptive to feedback and willing to learn and improve skill sets
• Able to work well independently as well as within a team environment
• Able to deal with sensitive information with a high degree of privacy, accuracy, and diplomacy
• Fully vaccinated against COVID19

COVID-19 considerations:
Plexi glass is present to allow for a physical barrier while communicating with patients.
All employees are provided with necessary PPE including masks.


Benefits:

• Vacation pay
• Sick day pay

Hours: 2 days per week (Tuesdays and Fridays) from 9:00 a.m. to 5:00 p.m. (with flexibility to do some Tuesdays from 12:00 p.m. to 8:00 p.m.)

Hourly rate:
starting at $20-22/hour


Job Type:
Part-Time


Job Type:
Part-time


Salary:
$20.00-$22.00 per hour


Schedule:

• 8 hour shift

COVID-19 considerations:
Plexiglass is present to allow for a physical barrier while communicating with patients. All employees are provided with necessary PPE including masks. All staff are fully vaccinated. Patients wear masks in the office.


Application question(s):

• Needs to be available to work on Tuesdays and Fridays from 9 to 5