Installation/service Coordinator - Winnipeg, Canada - Johnson Controls International

Johnson Controls International

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you.

You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer

Paid vacation, holidays, and sick time.
Comprehensive benefits package, including pension, medical, dental, and vision care available from day one.
Extensive product and onthejob/crosstraining opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.

What you will do

How you will do it

Assist ISTM with monthly setting of revenue forecast and ensuring department meets or exceeds forecast
Schedules and coordinates all installation projects
Must learn functions carried out by our ERP system Oracle Fusion
Ensure all installations are completed on agreed upon time frame and within budget
Orders all required equipment for each installation project
Ensures technicians have all required parts before attending a job site
Makes all required outbound calls to the customer to establish job site readiness and works with client and technician to facilitate superior product/service delivery.
Must work closely with project managers to meet project deadlines
Required to work closely with vendors to keep track of equipment delivery dates
Must communicate with customers regarding their installations and provide quality service to customers escalate when required
Performs warehouse maintenance & receiving of equipment
Acts as a liaison between Customers, Service, Installation, and Management
Works laterally with Sales on installations and service
Inventory implementation and ongoing management
Coordination of facilities management including orientation of subcontractors for building maintenance
Work with the Sales team to ensure the best possible experience for the customer

What we look for

REQUIRED

Completion of High School Diploma
Minimum of five years in a frontline customer service position
Excellent organizational skills
Fluent English language written and verbal skills, demonstrated superior people and telephone skills
Must learn quickly
High proficiency with Microsoft Office, networking ability and a good knowledge of operating systems
Knowledge and understanding of revenue and budget margins
Proven ability to build relationships intercompany
Ability to adapt quickly to changing demands and work well under pressure
The ability to meet deadlines and commitments and to adjust/adapt to new ideas and procedures is necessary
Ability to multitask
Must be physically capable to lift up to 20 kg unaided, and work on stepladders.