Starbucks Ops Lead - Vaughan, Canada - Sodexo Canada Ltd

Sodexo Canada Ltd

Verified Company

Vaughan, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Starbucks OPS Lead-
Full time position with benefits after probation

Schedule is:
Monday to Friday - morning Shift

Hourly rate is $ $2 premium

Requirements of this role:

-
certified Barista Trainer or certified Starbucks OPS lead:

customer service experience

Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion

Contributing to The Well-Being and Quality of Our Consumers

The well-being of our consumers is at the heart of Sodexo's approach, customer engagement is integral in the services provided by Sodexo employees in various locations across Canada.

We work closely with our consumers and clients to create an interactive and personalized environment for the well-being of everyone we serve.

Sodexo is proud to announce these nominations: 2021 Canada's Best Diversity Employer; 2021 Canada's Greenest Employers; 2020 Bloomberg Gender-Equality Index featured company; 2020 Parity Certification - Platinum level and Progressive Aboriginal Relations (PAR) Program company - Gold Level.

What We Can Offer You

Sodexo offers you a flexible and dynamic work environment, competitive compensation, access to ongoing training and development programs, and countless opportunities to grow within the company.

Job Description:

Sodexo is growing We are looking for a
Sodexo Team Lead to join our dynamic team. This position is a
full-time postion

As a member of our Food and Beverage team, you will always provide the highest quality of customer service, while working for Sodexo.

The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position.

Accountabilities/Responsibilities ( includes but is not limited to):

Serves as a lead supervisory position in guiding and assisting in the training of less experienced Starbucks team members.
Assist with preparing and serving all menu items according to Starbucks Standards and operating procedures according to Starbucks standards.
Comfortable rectifying customer complaints, problem solving and decision making in the absence of a manager.
Comfortable assisting staff with problems in a professional and courteous manner.
Will have oversight of staff and assignment of tasks.
Direct and assign duties to staff on an as need basis including assigning opening, closing and side duties
Ensuring that all stations are clean, well stocked and maintained.
Maintains cleanliness throughout shift.
Completes periodic inventory and orders supplies as needed
Ensure correct ordering procedures
Follows all breakage and spillage procedures.
Completes Audits of all F&B areas.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Maintain complete knowledge of equipment use and ensuring constant maintenance and upkeep of items.

- .Completes the end of day reporting

Qualifications:

What you need for this role:

Minimum 2-year supervisory experience in a fast food quick serve industry
Must have Starbucks experience
Must have knowledge on how to operate and program a point of sales (POS) preferably Micros.
Experience directing staff in a courteous and professional manner
Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and followup; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with coworkers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent data.
Must be legally eligible to work in Canada.
Embodies our value behaviors: Service Spirit, Team Spirit, and the Spirit of Progress
Food Safe Level 1 and WHIMIS certification up to date an asset

SKILLS

Value Behaviors:

Serving Clients and Customers
Integrity
Flexibility
Analysis and Decision Making
Quality Assurance and Safety
Diversity Awareness
Drive and Dependability
Interpersonal Relations
Communication

What's Next?
Additional Information

Sodexo is committed to Employment Equity and Diversity.

We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class.

_ Thank you for your interest in Sodexo._

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