Enrollment Support Analyst, IMITS - Vancouver, BC
2 weeks ago
Job Summary
In accordance with Mission Vision and Values safety is a priority within PHSA As such continuously improving quality and safety is inherent in all aspects of this position Reviews enrollment requests verifies users identity follows up on discrepancies maintains security processes security requests for user access creates accounts passwords decommissions accounts by being proactive detail oriented works according to established procedures troubleshoots access issues investigates resolves problems takes corrective action requires knowledge provisioning environment critical thinking Liaises requesting manager users other stakeholders correct issues maintains communication documentation statistics websites departmental information supports privacy breach investigations as directed pulls reports user access Participates team meetings continuous quality process improvement projects systems updates upgrades performs work utilising intermediate MS Excel MS Access knowledge carries out system testing as needed May assist project deployment activities Duties Accountabilities Reviews clinical application security enrollment requests verifies identity information using many supporting applications ensures accuracy integrity user data integrated systems Follows discrepancies validates employees identity that access should based verify approver valid established criteria request valid approver if needed Liaises requesting Manager users appropriate business stakeholders identify most appropriate type access user coordinate creation new user accounts Processes initiates Clinical Application security access requests including creating logins passwords de-provisioning customer service procedures standards documented processes correctly link remove user accounts HA MoH databases following predefined commands provided customized tools run predefined scripts bulk loads utilizing intermediate excel skills automated macros Refers problems seeks direction Senior Enrollment Support Analyst as required Reviews troubleshoots access issues methods looking investigating errors data quality provisioned works internal external stakeholders taking corrective action data quality provisioned referring unresolved problems level/team follow-up resolution Informs liaises departments regarding errors additional corrective actions taken fix problem For urgent after hours issues remotely investigating troubleshooting correcting referring appropriately Communicates stakeholders answering requests via department inbox phone calls emails participating conference calls meetings requested passes responds enquiries refers others Documents owns work actions taken updates assigned ticket client provided maintained accurate team records workflow related SharePoint sites Supports privacy breach investigations locating Managers request signed Terms Use validating role-based granted Maintains statistics departmental reviews audit logs correct errors checks enters computer database spreadsheet generates statistical reports prepares standardized summary selects compiles arithmetic calculations edits distributes accordingly Actively participates continuous quality process improvement activities reviewing workflow reporting system error providing input feedback Manager designate identifying roadblocks inefficiencies proposing possible solutions Performs work utilising intermediate MS Excel MS Access knowledge uploading retrieving database Participates planning deployment system updates upgrades performs testing scripts recognizes bugs providing feedback system errors Attends meets discussions projects provides input feedback service support procedures Types maintaining technical non-technical materials correspondence memos reports forms spreadsheets word-processing spreadsheet software packages Assigns training orientation staff performs duties assigned>
Job description
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