hotel front desk clerk - Chamberlain Settlement, Canada - Howard Johnson Woodstock

    Howard Johnson Woodstock
    Howard Johnson Woodstock Chamberlain Settlement, Canada

    1 week ago

    Default job background
    Description
    • Education: No degree, certificate or diploma
    • Experience: 1 year to less than 2 years

      • Work site environment

    • Non-smoking
    • Air conditioned

      • Work setting

    • Hospitality industry
    • Hotel, motel, resort

      • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Investigate and resolve complaints and claims
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Perform light housekeeping and cleaning duties
    • Provide customer service

      • Computer and technology knowledge

    • Multi-line switchboard
    • Word processing software
    • Database software
    • Central reservation system (CRS)
    • Internet
    • Lightspeed

      • Security and safety

    • Criminal record check

      • Transportation/travel information

    • Own vehicle

      • Work conditions and physical capabilities

    • Attention to detail
    • Overtime required
    • Work Term: Temporary
    • Work Language: English
    • Hours: 35 to 40 hours per week