Service Delivery Manager - Abbotsford, Canada - Community Living BC

Community Living BC

Verified Company

Abbotsford, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are proud to be selected as one of
B.C.'s Top Employers once again

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families.

CLBC staff strive to advance the vision of _Communities of belonging, lives with connection_s_.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

The Role:

As a Service Delivery Manager (SDM), you will manage the day-to-day operations of CLBC services within an assigned service delivery area.

The Service Delivery Manager ensures that eligible individuals and families are provided with goal-focused direct support, that services are delivered per CLBC policy, and that complete information on community living services and community-based options is available and provided to individuals and families through a team of professional and administrative staff.

A central function of the SDM role is to ensure the effective and efficient delivery of CLBC contracted services that are fiscally responsible, consistent, and portable to support the safety, security, and well-being of individuals.

Key responsibilities include:

Supporting Facilitators and Analysts to plan for and implement support to families
Ensuring that contracting of services to agencies is completed
Overseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency
Promoting CLBC's work towards reconciliation and partnership with Indigenous organizations
Providing day to day supervision, coaching and guidance of facilitators and analysts
Supporting Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers and individuals and families; focusing on facilitating best outcomes and escalating as needed
Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families
Supporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practice
Providing leadership and direction to a team of staff including recruitment, training, performance management, leave and expense approvals, and labour relations issues such as discipline and responding to staff grievances

Qualifications:

Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent
Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector
Equivalent amount of combined education and related experience may be considered

Benefits You will receive a comprehensive benefits package.

Employerpaid extended health and dental plan
A BC Public Service Pension plan with employer contributions
Generous vacation plus additional personal days
Paid maternity/parental/adoption leave
Life insurance, paid sick days, and, if needed, longterm disability
Wellness supports, including an Employee and Family Assistance Program
Professional development funds and resources to encourage continuous learning and skill development
Access to government discounts to travel, cell phones, and more

Hybrid work Combines on-site office work with flexibility to work from home within BC after passing a 6-month probationary period.

Travel:
Occasional travel to communities within the catchment area, and to Head Office in Vancouver as needed. Possession of a valid class 5 driver's license and a clean Driver's Abstract is required.

Additional Info:

Team:
Upper Fraser East

Term/Status:
Permanent/Full time

Classification/Salary:
Management Band - position starts at $97,479 to $126,173 annually

_ The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination._
**Closing date: March 27, 2024