ERP & Systems Specialist - Markham - Frontier Dental CA

    Frontier Dental CA
    Frontier Dental CA Markham

    1 week ago

    Description

    We're looking for a hands‑on IT Support & ERP Specialist who thrives in a fast‑paced environment and enjoys solving complex problems. In this role, you'll play a key part in supporting and improving our ERP systems while providing high-quality IT support across the organization. If you're passionate about technology, collaboration, and making a real operational impact, this is an opportunity to grow with a dynamic team.

    The key responsibilities and how you will make an impact:

    • Support and lead ERP-related initiatives and projects
    • Collaborate on troubleshooting and resolving ERP-related issues, identifying root causes and implementing effective solutions.
    • Provide timely IT Helpdesk and end-user support in a fast‑paced environment, ensuring tickets are resolved efficiently.
    • Support and troubleshoot Microsoft 365 services (Exchange, SharePoint, OneDrive, Teams, Intune) and Windows‑based environments.
    • Diagnose and resolve hardware, software, network, and security issues, ensuring minimal disruption to operations.
    • Escalate complex issues with detailed reports for further investigation and resolution.
    • Identifying the root cause of problems and proposing solutions to prevent recurrence.

    You are our ideal candidate if you have:

    • Experience with ERP systems is a must; experience working with ERPs such as Acumatica, NetSuite, Epicor, SAP, or Microsoft Dynamics 365 is highly valued.
    • IT related education or experience (e.g. IT certification or diploma in an IT related field)
    • Strong knowledge of Microsoft technologies, including Windows OS, Microsoft 365 (Exchange, SharePoint, OneDrive, Teams), and Intune.
    • Hands‑on experience with system and platform integrations, along with strong database management skills, is required.
    • Background in logistics and e-commerce is a plus.
    • Strong cybersecurity knowledge.
    • Familiarity with VoIP solutions (RingCentral or equivalent).
    • Understanding of networking concepts and remote access tools (VPN, Remote Desktop).
    • Strong problem‑solving skills with an emphasis on quick resolution and preventive strategies.
    • Ability to work independently and as part of a team to maintain smooth IT operations.

    Soft Skills:

    • Problem‑solving and critical analysis
    • Clear and effective communication with users at different levels
    • Organization and task prioritization in a dynamic environment
    • Teamwork and collaboration with other IT areas

    Why join us? (Brace yourself…)

    • We offer competitive compensation
    • Extended Health and Dental Benefits Plan (100% Employer‑paid Premiums on eligible benefits)
    • Continuous Learning Assistance Program reimbursing up to $1,500 per calendar year
    • Group RRSP (Non‑match)
    • 15 Vacation Days to start and scale to 20 Vacation Days.
    • Paid Religious Holidays and Volunteer Days
    • Flexibility to help you balance work and life
    • Corporate GoodLife Fitness Membership Discount
    • Supportive leadership team and Culture Committee that works to maintain a positive culture
    • Fully stocked snacks, team BBQs and other company paid meals (we love to eat)

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