Dining Room Assistant Manager/floor Supervisor - Calgary, Canada - The Inn on Officer's Park

The Inn on Officer's Park

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Inn on Officer Garden

Dining Room Assistant Manager/Floor Supervisor Position

Standard office hours with occasional morning or evening as required

150 Dieppe Drive SW, Calgary, AB T3E 7L4
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All applicants must be legally able to work in Canada and available for in person interviews in Calgary. **_

Supervises Food and Beverage daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies and cleaning supplies. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality and standards to meet/exceed the expectations of guests daily. Maintains the operating budget and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; Minimum 3 years experience in the Front of House with at least 1 year of supervisory experience.

2year degree from an accredited school in Hotel and Restaurant Management or a Hospitality program, plus minimum 1 year of supervisory experience in front of house guest service.

Duties
Assisting in Managing Day-to-Day Operations

Strong understanding of fine dining restaurant service and the high standards that are demanded.
Strong wine and cocktail knowledge
You have progressive experience within the hospitality industry; higher volume experience an asset.
Orders Beverage supplies and monitors inventory levels.
Supervises daily front of house shift operations and monitors compliance with all F&B policies, standards, and procedures.
Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
Encourages and builds mutual trust, respect, and cooperation among team members.
Develops specific goals and plans to prioritize, organize, and accomplish team members success.
Celebrates and fosters decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to verify understanding and accomplishment.
Coordinates cleaning program in all front of house areas, identifying trends and making recommendation for improvements.
Maintains availability and is approachable to all team members.
Continually demonstrates knowledge of The Inn's service culture.

Providing Exceptional Guest Service

Provides services that are above and beyond for guest satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.
Manages daytoday operations, monitors quality, standards and meets/exceeds the expectations of the guests daily.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Stays readily available/approachable for all guests.
Reviews comment cards and guest satisfaction results with employees.
Responds in a timely manner to guest requests.

Additional Responsibilities

Analyzes information and evaluates results to choose the best solution and solve problems.
Performs hourly job function if necessary.
Always extends professionalism and courtesy to team members.
Performs other duties, as assigned, to meet business needs.

Please submit your resume along with a cover letter detailing your relevant experience.

Benefits: