IT Support Specialist - Mississauga, Canada - BAI Solutions Inc

Description

Company Overview
BAI is internationally recognized in the field of software integration, implementation, and training for public accounting firms. We are a boutique firm with great influence. All team members at BAI truly enjoy the world of IT. We are passionate about expanding our knowledge and skill set.

We are the only Canadian firm to focus exclusively on providing managed services, process management, and training services to our tribe - hundreds of public accounting firms and thousands of professionals across Canada.

We are experts
Azure platform computing, Microsoft Servers, CaseWare Working Papers, TaxPrep/Profile/TaxCycle, Microsoft Office, and Doc.
It - we are our industry's go-to experts in the detailed, practical usage of these industry-leading productivity tools.

What sets us apart is our narrow-focused holistic approach and our ability to provide seamless, practical, proven, and documented policy integration of all these productivity tools.

We are outstanding coaches

We pride ourselves on our ability to communicate in the language of your diverse team: assurance, tax, consulting, technology, administration, professional standards, template design/maintenance.

Our team members deliver successful business transformation on an ongoing basis one individual at a time using the effective language of your department team members.

We maintain extensive awareness of current technology

Servers, remote access, portable workspace, operating systems, and hardware issues - we know what works and how these tools can be effectively incorporated into workable efficiencies now and into the future.

Job Summary
We are seeking a detail-oriented, thorough, and organized IT Support Specialist to join our growing team.

In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues.

You will also respond to customer queries, run diagnostic programs, isolate problems, and implement solutions.


Responsibilities

• Work remotely from your home office
• Attend occasional onsite meetings and visits with clients
• Provide customers with support from basic help desk support to advanced troubleshooting
• Primary escalation point for technology problems that can't be resolved by tier 1 support staff
• Install and configure computer hardware, software, systems, networks, printers and scanners
• Occasional oncall availability during evenings/weekends to ensure business operations continuity
• Participate in operations or infrastructure projects/activities
• Perform any other IT duties as required

Minimum Requirements
-
College Diploma in Information Technology (or equivalent)
-
3+ years' experience in IT administration, preferably for an MSP

• Suitable at home work environment
• Valid Driver's license and reliable transportation
• Excellent verbal communication skills

Technical Skills

• Microsoft 365 and Azure
• Technical knowledge of server and computer operating systems
• Technical knowledge of current network hardware, protocols, and standards

Advantageous Qualifications

• A+ / Network + / Security+ / MCSA / MCSE certifications
• Experience with automation using PowerShell
• Experience with Microsoft Intune

How to Apply
Please note that part of our recruitment and selection process includes references and background checks. Our background checks include criminal, education, and employment.

We thank all applicants for their interest, but
only those selected for an interview will be contacted.


Job Types:
Full-time, Permanent


Salary:
$55,000.00-$65,000.00 per year


Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location:
Hybrid remote in Mississauga, ON