Customer Support Representative - Cambridge, Canada - MealSuite

MealSuite

Verified Company

Cambridge, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your success will be measured by your ability to address customer questions and concerns, proactively solve problems to avoid the recurrence of incidents, assist customers with questions and issues experienced, close customer cases, and utilize customer rating scores for feedback and growth.

If you are passionate about working with customers and have an interest in customer service, this is the perfect position for you.

Requirements:

Your Typical Day

Track assigned support tickets
Solve problems trough use of knowledge of system, hardware, and procedures
Guide users through diagnostic and trouble shooting processes, which may include using diagnostic tools and software and / or following verbal instructions
Consult user guides, manuals, and other documents to assist in answering inquiries
Report system defects / issues to the product and development team
Participate in system and hardware testing

Work Location

MealSuite values the opportunity for teammates to learn, mentor, brainstorm and connect with each other in person, but recognize the balance that working from home can offer.

This role requires the successful new teammate to work in our Cambridge, Ontario office a minimum of 1 day per week (ideally Wednesdays) with flexibility for additional days as needed.

We know that life happens and sometimes coming into the office may not be feasible and we provide flexibility when this occurs.

Your Work Schedule:

Monday to Friday: 7:30 am 4:30 pm EST
Monday to Friday: 10:30 am 7:30 pm EST

What You Bring:

13 year's experience in a customer service support role, with preference for a contact center environment
Customer centric attitude with excellent relationship skills and desire to followup with customers on support issues until resolved
Strong critical thinking and attention to detail to help customers achieve their goals and identify system issues and improvement opportunities
Strong analytical and problemsolving skills
Strong verbal and writing communications skills to explain complex topics easily to customers with limited technical experience
Ability to manage time and prioritize tasks
Adaptable and able to handle a fastpaced environment
Experience with EMR or food service considered an asset

Benefits

MealSuite believes in building leaders at all levels and is committed to the personal and professional growth of our employees.

As a member of the team your contributions are highly valued and will play a key role in the continued mission to drive positive change within our communities at large.

So, what's it like to work for us? See below what some of our teammates have to say about their careers at MealSuite:
How would you describe MealSuite in one word?

MealSuite Employee Extras

On top of competitive salary, MealSuite teammates enjoy:

Healthcare and dental benefits
Unlimited vacation
Opportunities for career development and advancement
Discounted gym membership (Canada)
Remote work flexibility

Recognized as an Inc 5000 Fastest-Growing Company, MealSuite offers the innovation and agility of a start-up matched with the stability of an established company in a growing industry.