IT Lead - Toronto
8 hours ago
Job description
About The Company
Makeship empowers influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans.
Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowdfunding platform.
Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide.
We put our brand behind every product and guarantee quality and ethical sourcing.
We're profitable, we have a three-year revenue growth of over 200%, ranking us 97th in 2024 and 86th on The Globe and Mail's Canada's Top Growing Companies of 2025 list.
About the Role
During this exciting phase of our growth, you'll play a huge role in shaping our culture, our process, and the future of Makeship.
We want this to be the best work experience of your life, so we'll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag.
What We Are Looking For
We are looking for an IT Lead located in Toronto who will establish and own our IT and security function, implementing the tools, standards, and processes that power a secure and productive workplace.
As our IT Lead, you'll report to the VP Product & Technology and work closely with Business Operations, Internal Systems Engineering, Finance, and People Operations to ensure our workplace tools effectively support both day-to-day execution and long-term growth.
Your Key ResponsibilitiesIT Operations & Support
Provide day-to-day tech support for employees
Manage onboarding and offboarding (devices, access, permissions)
Govern identity and access management (SSO, MFA, groups)
Oversee hardware provisioning and maintain device lifecycle and inventory
Create and maintain IT documentation and procedures
Systems & Tooling
Evaluate, implement, and manage internal tools and vendors
Partner with Technical Systems Manager on system changes and rollouts
Security & Risk Management
Define and enforce security policies, standards, and best practices
Lead security awareness and employee training
Coordinate security incident response and investigations
Act as the point of contact for security reviews or compliance needs
Strategy & Planning
Build and maintain the IT & security roadmap
Prepare systems and processes for company growth
What You Bring
3+ years in an IT generalist role within a small or mid-sized organization
Experience establishing or formalizing IT processes in a growing company
Strong knowledge of identity and access management (SSO, MFA, role-based access controls)
Experience administering and governing SaaS-based workplace tools
Hands-on experience with device management and lifecycle oversight
Demonstrated ability to evaluate and manage IT vendors and third-party tools
Solid understanding of IT security fundamentals with experience developing and enforcing security policies and best practices
Excellent project management skills with an ability to drive change across an organization
Bonus
Interest in the creator economy
Benefits & Perks
Work remotely anywhere in Toronto and/or access any of our hubs
Health and dental benefits from day 1
4 weeks of paid vacation (including paid time off on your birthday)
An additional 1 week of paid time off during the winter holidays
Virtual & In-Person Social Events
Annual Paid Volunteer Day Off
1:1 RRSP Matching Program Up to 3%
$500 Pre-Tax Annual Health & Wellness Allowance
$400 Pre-Tax Home Office Setup Allowance
$65 Pre-Tax Monthly Phone Allowance
Maternity and Parental Leave Top-Up Program
Education Assistance Program
Employee Referral Program
Tenured Rewards Program
Salary Band:
$100-110k CAD per annum. Individual salaries will be dependent on unique skills, experience and qualifications.
Vacancy Status:
Existing vacancy
At Makeship, we are committed to fostering an environment that welcomes people of all backgrounds, experiences, and identities.
We are passionate about building an equitable and inclusive culture for our unique and diverse team of employees, which makes us Makeship.
As an equal-opportunity employer, we value and embrace everyone's opinions and differences, and actively seek new Makeshippers who will work respectfully with our team, propelling our company and the community forward.
If there are any accommodations we can provide to make your interview experience more accessible and inclusive, please let us know in your application.
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