Parts Technician - Dawson Creek, Canada - Peterbilt Pacific Dawson Creek
Description
The Parts Technician is responsible for ordering, warehousing, inventory control and the sale of parts. Their duties also include identifying/searching for parts and equipment, shipping and receiving, and providing excellent customer service.
At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.
Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
Benefits- Extended Health & Dental Benefits- Premiums Paid by Employer- Employer Contribution Pension Plan- Growth Opportunities- Paid Training- Long term job security- Employee Assistance Program
Responsibilities- Receive and sort incoming parts and supplies- Telephone sales support- Store items in an orderly and accessible manner in a warehouse, tool room, supply room or other areas- Process incoming requisitions and issue or distribute parts and supplies for internal usage- Maintain records of orders and the amount, kind and location of parts and supplies on hand using a manual or computerized inventory system- Prepare requisition orders to replenish parts and supplies- Sell spare and replacement parts for motor vehicles, machinery and equipment in a retail setting- Post receipts, stock adjustments, request for credits and PR's into computer- Advise retail customers or internal users on appropriateness of parts, supplies or materials requested.- Fill customer orders from stock. Prepare sales slips or sales contracts.- Keep track of backorders and follow up with vendors and customers- Endeavor to increase parts sales and customer satisfaction through suggestive selling, use of coupon discounts and monthly flyer specials- Ensure that product and service quality exceeds expectations. Aids in the merchandising of parts- Must participate in all training programs made available through Peterbilt or outside vendors- Assist Parts Manager as needed- Occasional moderate lifting of up to 100 lbs is required
Qualifications- 3-5 years heavy duty parts department experience- Post-secondary certificate, diploma or degree- Red Seal parts certification is an asset- Good written and oral communication skills- Strong personal organizational skills as they relate to workload, time management and setting priorities- Effective problem solving and negotiating skills- Effective conflict resolution skills- Ability to promote service sales and expand customer base.- Solid understanding of the truck industry
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