IT Help Desk - Toronto, Canada - Klick Health

Klick Health

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you seeking new challenges? Looking to join a team that makes a difference? Look no further, Team Fixanator is seeking an enthusiastic customer service-oriented person with a passion for technology who wants to help people.

Klick Inc. has an immediate opening at our office in Toronto for an Entry level Help Desk Specialist, aka "The Fixanator". This isn't your usual desktop support job. Our team is the front line to all things technical and we're here to solve problems.

Responsibilities:

Microsoft Office administration including; PowerPoint, Excel and Word
G Suite support including; Drive, Hangouts, Mail and Calendaring
Patching and updating of workstations both Mac and Windows
Video conferencing and administration (Zoom experience preferred).Printer configuration and support
Assist in office renovations and new builds
Work as part of a local team of "Fixanators" to provide top tier technical and customer service to our community of amazing staff
Ensures staff are kept informed of time delays associated with the problem resolutions, the nature of the problem or the volume of outstanding issues requiring resolution.

Requirements:

Effective communication, analytical and troubleshooting skills
Customer service focused
Ability to work in a collaborative team environment
Must demonstrate a sense of urgency and ability to prioritize tickets
Must have an understanding of Mac OSX and Windows 7/10
Basic understanding of networking of workstations on the LAN/WAN
May be required to work flexible shifts

LI-Hybrid #LI-SA- Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills.

We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.