Customer Experience Coordinator I - Milton

Only for registered members Milton, Canada

1 month ago

Default job background
Full time

Job summary

This key role is primarily responsible for entering all manual orders, serving as first point of contact for handling customer accounts, accepting, validating and processing orders. In addition, responsible for resolving your customer issues and ensuring customer satisfaction.

Responsibilities

  • Enter all manual orders for the US and Canada
  • Monitor weekly EDI orders to include checking inventory and resolving shipping issues to ensure on-time delivery. May involve collaboration with Warehouse, Sales, Demand Planners, and Transportation.
  • Investigate & resolve customer complaints and deductions.

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