Retail Assistant Manager - Calgary, Canada - Talbots
Description
***: At Talbots, we help our customers look and feel their best. The Talbots Sales Manager (SM) partners with the Store Manager or General Manager (the "Manager") to lead the team in creating a hospitable environment for customers and associates alike. The SM is a role model for creating exceptional customer experiences and building enduring relationships both internally and externally. The SM is responsible for driving the business forward within his/her store specifically as it relates to selling and building enduring relationships.REQUIREMENTS:
- Is customercentric and understands the importance exceptional service contributes in growing store sales.
- Driven to create, build and cultivate relationships with customers, Talbots associates and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
- Ambitious and enthusiastic in creating an environment for both the store and team to succeed.
- Reinforces consistent selling and service standards through coaching, training and accountability.
- Passionate about selling and seeks organized, thoughtful ways to drive new traffic into the store.
- Demonstrates excellent communication skills, a high level of integrity, fiscal responsibility, critical thinking, and leadership courage.
- Has strong organizational skills and the ability to multitask in a fast paced, everchanging environment.
- Professional, assertive and friendly with the ability to make decisions independently.
PRINCIPAL ACCOUNTABILITIES:
Leadership:
- Model professionalism, strong work ethic, integrity and respect for others creating an environment that positions Talbots as an employer of choice.
- Educate, coach, mentor and inspire Client Specialists based on their individual strengths, opportunities and needs. This includes onboarding new talent, sharing product knowledge, wardrobing /fashion trends, driving key performance indicators, etc.
- Model exceptional customer service and relationshipbuilding behaviors to drive customer loyalty
- Create a collaborative, team environment where all associates are held accountable and proud to uphold the same standards, policies and procedures. Provide coaching and feedback when necessary and address performance/disciplinary action when required.
- Assists management in leading the team as needed.
Business Acumen:
- Stay abreast of the business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
- Analyze store reports leveraging store's historical sales data with current sales goals to establish achievable stretch goals for individual and team performance.
- Strategically identify, target and cultivate relationships within the community that align with the brand and can help drive incremental sales.
Sales and Service:
- Model sales and service excellence creating a selling culture where all associates align around the needs of our customers.
- Seeks to understand customer needs & wants with curiosity and confidence through intentional conversation.
- Use company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards.
- Exhibit knowledge of industry trends and competitive activity and share this knowledge with the team.
- Lead associates in consistently marketing Talbots brand initiatives to achieve key sales and service metrics.
- Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
- Professionally represent the brand image and ensure all associates meet same standards.
Operations:
- Support areas of operational excellence as needed.
- Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
- Protect company assets and maintain a safe work environment.
- Follow all company policies and procedures as well as local, state, and federal employment laws.
QUALIFICATIONS:
- Two or more years of specialty retailing experience preferred with an emphasis on selling. One year of leadership experience preferred.
- Strong sales experience preferred with demonstrated ability to meet or exceed performance standards.
- An essential function of the job is the ability to work a flexible schedule including evenings, weekends, and holidays.
- An essential function of the job is the ability to move about in a store including standing, walking,
- An essential function of the job is the ability to navigate computer/handheld s
More jobs from Talbots
-
Seasonal Retail Sales Associate
Toronto, Canada - 1 week ago
-
Retail Sales Associate
North York, Canada - 1 week ago
-
Seasonal Retail Sales Associate
Toronto, Canada - 1 week ago