Warranty Services Representative - London, Canada - Tarion

Tarion

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Warranty Services Representative, WSRL040524**
Department:Warranty Services

Type of Position:
Full Time, Permanent

Location:
Home Office, London, Southwest Ontario Area

Reporting to:
Manager, Warranty Services

Work Model:
Remote

About Tarion
Since 1976, Tarion has provided new home warranty protection to more than 2 million Ontario homes. We serve new home buyers and new homeowners by ensuring that one of their life's biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario's builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

How We Make a Difference
A home is one of life's biggest purchases.

As an independent, not-for-profit organization, Tarion provides Ontario's new home buyers and owners with peace of mind that their purchase is safeguarded through the province's new home warranty and protection program.

Almost every new home in the province is covered by a new home warranty.

Tarion ensures consumer protection by providing free tools, guides and resources to help homeowners understand their builder's warranty and navigate warranty claims with confidence.

If a builder does not meet their warranty commitments, Tarion offers guidance to help homeowners ensure they receive the coverage they're entitled to, and when necessary, steps in to help resolve warranty claims.

About the Role
The Warranty Services Representative provides technical and warranty advice to vendors, builders, home buyers and owners, consultants and lawyers.

This position conducts early intervention, investigative, emergency inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion's Construction Performance Guidelines.

The incumbent will live within the London Area and will be responsible for travelling to assigned work locations covering the Southwest Area and outlying regions within the province when required.

Compensation includes paid mileage, health and dental benefits, company pension, and family care benefits.

Responsibilities include:

Work collaboratively and creatively with parties to promote early resolution of warranty claims, in accordance with Tarion's procedures and policies
Understand the relevant technical standards that provide the basis for identifying warranty issues, and offers suggestions for possible resolution, in keeping with the merits of the warranty claim and the interests of the parties
Maintain impartiality and openmindedness while facilitating negotiation and resolution between the parties to a warranty claim by providing direction and encouraging parties to find a compromise or a mutually satisfying solution
Provide technical and warranty advice to vendors, builders, consultants and homeowners regarding warranty related issues
Conduct inspections and meetings with external clients and make rulings and decisions on freehold and condominium unit issues on behalf of Tarion
Issue Work/Settlement Schedules, set and adjust financial reserves as required
Authorize contractor services and monitor contractor progress
Represent Tarion as a witness at the License Appeal Tribunal and the Builder Arbitration Forum
Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients
Represent Tarion at Builder Associations and public outreach activities

years' construction related experience - preferably in freehold residential construction methods

Minimum community college graduate, in building science or construction related diploma
Training and experience in a neutral dispute resolution role, such as a mediator, conciliator, claim adjudicator; or experience and skills related to fairly managing complaint processes that involve hearing from participants, analyzing information, encouraging resolution and making recommendations or writing decisions
Superior communication (verbal and written), observation, negotiation, problem solving, analytical and conflict resolution skills
Direct or related experience and skills related to creative interestbased approaches to mediating or resolving disputes in different settings such as inperson, telephone, video conference or online
Ability to maintain confidences, exercise sound judgment and discretion and work collaboratively with others
Capacity to work in an empathetic and accessible manner, using effective communications to manage confrontational or stressful situations with diverse users
Excellent negotiating, time management and interpersonal skills
Comprehensive knowledge of the Ontario Building Code and construction practices in Ontario
Ability to work independently and as