Customer Service Representative - Dartmouth, Canada - City Wide Communications
2 weeks ago
Description
Dartmouth, NS$16 an hour, 6 positions available
City Wide Communications is a local telecommunications company based in Dartmouth, NS. We've been around for 26 years and we're not your average telco.
We offer High Speed Internet, TV and home telephone service, and strive to give Atlantic Canadians affordable options and amazing customer service.
We don't want to be the big call center - we want to know your name and be a great place for you to excel and grow.
Main Responsibilities:
The Technical Representative plays a pivotal role in providing exceptional technical support and assistance to customers, ensuring a positive and satisfying experience with our products and services.
Troubleshoot hardware and software issues related to our products, identify root causes, and deliver comprehensive resolutions to ensure customer satisfaction.
Keep accurate records of customer interactions, technical issues, and solutions provided to build a knowledge base for future reference.
Provide technical training and documentation to customers and internal teams to enhance their understanding of our products and improve troubleshooting skills.
Strive to achieve key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.
What we offer:
Competitive Pay - Starting at $16 an hour with automatic raises at 6 months and 2 yearsFlexible shift work between 8AM and 11PM
- A Comprehensive Medical, Vision & Dental Benefit Plan
- Opportunity to work from home or within our vibrant in office call center (paid training is done in the office as a group working from home is an option once your full training has been successfully completed after 3 months)
- Paid vacation, Free Parking
- Great teammates and team building events/contests (lately we have been doing BBQ lunches)
Requirements:
Call center experience - minimum 3 months- Minimum High School Diploma
- Demonstrates excellence in verbal communication skills
- Comfortable with using computer systems for data entry
- Punctual and committed to work schedule
- Great sense of humor
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