Tds Operations Analyst Iii - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

430671BR

Securities / Wholesale Banking

Toronto, ON

January 22, 2024

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues.

Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions.

Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality.

Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Job Details

Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Act as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives
Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
Accountable for crossfunctional interdepartmental initiatives to deliver value internally or to partner/customer groups
Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full endtoend process
Work closely with other internal bank partners to ensure all clients' needs are met

Job Requirements

Experienced level of the role with general business and operational knowledge or related skills required
Ability to execute on adhoc standard and nonstandard processes and requests of medium to high complexity with highrisk/financial impact
Identifies and investigates non

- standard operational/reporting/ process issues

Provides recommendations or escalates issues to appropriate area
Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
Requires working professional level knowledge of the functional area and/or business areas supported
Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus
May operate as a working lead on initiatives as assigned
May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
Ability to support multiple functions within the broader businesses
Generally reports to a Group Manager

Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.

In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth.

Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experi