Customer Experience Representative - Edmonton, Canada - NAIT

    NAIT
    NAIT Edmonton, Canada

    2 weeks ago

    Default job background
    Temporary Part time
    Description

    In order to ensure your application is received byNAIT for thorough review and consideration, please apply directly through ourCareers site at

    NOTE: This competition islimited to current salaried NAIT staff.

    NOTE: This is a temporaryposition ending on or before November, 2023 with the possibility of extension.Seasonal lay offs may occur. The successful candidate must have availabilityfor varied shifts throughout the school year.

    This position includes a variety of shifts flexing between thehours of 7am and 4pm including weekly movement/shifts between Patricia and Maincampus based on business needs. The successful candidate is expected torepresent NAIT in a positive, professional manner. If you have a passion tooffer exemplary service, are comfortable working alone in a store, loveinteracting with people, value teamwork, and appreciate a job well done, thenwe welcome your application

    KeyResponsibilities:

  • Actively engagecustomers by offering support, suggesting items for purchase, answeringquestions, and resolving concerns in a friendly manner. The successfulcandidate will also work closely with Instructors at Patricia campus ensuringtheir needs and queries are taken care of.
  • Process sales and weborders in an efficient manner, modelling accuracy
  • Support the process ofreceiving, counting, tagging, and organizing inventory and customer orders
  • Prepare merchandise forsale and assist in the promotion of products and specials
  • Replenish floor stockand keep team informed of product sell-through observations
  • Support the picking and fulfillmentof web and curbside service
  • Liaise with Buyers atMain campus to ensure students and staff needs are met
  • Enact loss-preventionstrategies in order to support a secure shopping environment

    • Skills& Abilities:

  • Ability to work independently
  • Detail orientated and anagile learner with the ability to retain product knowledge and confidentlyassist customers
  • Excellent skills incustomer service, communication, and teamwork
  • The ability to learn andfollow established departmental guidelines and procedures
  • Flexibility withscheduling, including the ability to work increased hours during peak periodsand some evening and weekend shifts
  • Must be able to lift to50 lbs.

    • Qualifications:

  • Successful candidate must have a current drivers license and easy access to a vehicle as Patricia campusis difficult to get to on public transit.
  • Must have previousexperience in a retail or customer service environment where focus was onproviding an excellent customer experience
  • Point of Sale experienceis necessary to be successful in the role
  • Completion of grade 12 orhave an equivalent combination of experience and education

    • Remuneration : $16, $22,485.18 annually (based on 20 hours per week), plus a comprehensivebenefits package. (Classification – Customer Service Rep l).

    Thisposition is covered by the Alberta Union of Provincial Employees (AUPE)Collective Agreement.

    Please submit a resume and cover letterto be considered for this opportunity.

    AboutNAIT

    AtNAIT, people matter.

    We'reproud to have been named one of Alberta's Top Employers for 13consecutive years. Developing an engaging, supportive, and rewarding workculture is something we take seriously. We know that people are our biggestasset – they are what makes NAIT a great place to work.

    AtNAIT, you are part of a community that makes a difference in the lives ofstudents, staff and industry clients and partners. The NAIT culture reflectsour shared values of respect, collaboration, celebration, creativity, andaccountability. We are committed to equity, diversity and inclusion and are aproud partner of the Canadian Centre for Diversity and Inclusion and Pride atWork Canada. NAIT is committed toadvancing equity and cultivating inclusion throughout the hiring process. Weespecially encourage applications from Aboriginal and Indigenous people, Blackand racialized people, gender and sexually diverse (2SLGBTQIA+ and women)people, immigrants, and people with disabilities.

    Whatwe offer

    We'vecreated a benefits package that focuses on health and wellness, professionaland personal growth, recognition, and work-life balance.

    NAITis a flexible workplace and depending on the nature of your role, you mayrequest flexible work arrangements with respect to where and when you work,including being on-campus full-time, working off-site, or a combination of thetwo.

    Employeesalso have access to excellent vacation time, paid time off between Christmasand New Year's, a strong recognition program, learning opportunities, 2 annualall-staff professional development days and so much more.

    Additionalrequirements

    Applicantswith education credentials earned outside of Canada who have not had thempreviously assessed should have their credentials evaluated by World EducationServices or the International Qualifications AssessmentService (IQAS)

    Accommodations

    NAITis an inclusive employer and strives to hire a diverse workforce. If you arecontacted by us regarding a job opportunity, please don't hesitate to contactus if you require any accommodation during the selection process. Pleasecontact us via email at

    Wethank you for your application, however, only those selected for an interviewwill be contacted.

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