- Fostering deep understanding of members' needs through rigorous research
- Leveraging insights to inform journey mapping, blueprints, and future-state designs
- Collaborating closely with cross-functional teams including Clinical, Operations, Medical Quality teams
… see full job description below.
Member Experience Design Lead - Montreal (administrative region) - beBeeServiceDesigner
Job title: Senior Service Designer
Description
Senior Service Designer and Researcher
About the Role:
We're Looking for a Highly Skilled Senior Service Designer and Researcher to Join Our Team!
In this pivotal role, you will be responsible for leading our efforts in designing exceptional member experiences across multiple touchpoints. Your expertise in service design, user research, and experience strategy will enable us to create journeys that exceed member expectations.