Residential Program Manager - Ajax, Canada - Chrysalis Youth Homes Inc.

Description

At Chrysalis Youth Homes, we pride ourselves on providing specialized, individualized, nurturing, stable, long-term placements that stop the cycle of placement breakdown for difficult, hard to serve children and youth.

Our unique programs, coupled with wraparound clinical support and trauma informed practices, address the challenging demands, and needs of children and youth that have had difficult or unsuccessful placements in other settings.

Our specialized programs focus on managing and shaping behavior through utilizing best practices as well as building on the competencies and strengths of those in our care.

This is accomplished through the acquisition of as much knowledge about the individual as possible from previous placements, consultation with appropriate professionals, inclusiveness of all previous caregivers when possible, and our vast experience in regard to the impact of mental health challenges.

We believe that through a cooperative, consistent, and unified approach, outcomes for those we serve have a greater chance for success.

• Commit to and demonstrate the Mission, Vision, and Values of Chrysalis Youth Homes.
• Facilitate the development and implementation of progressive programming through a "Strength Based Program Philosophy" to promote positive outcomes that align with the goals of children/youth.
• Work closely with individuals who have an intellectual disability, families, and community partners for the provision of quality support and services.
• Manage the operations of multiple programs and service locations of Chrysalis Youth Homes including internal leadership on Quality Improvement.
• Lead and manage staff teams and provide oversight and management of programs and services to ensure they meet: Quality assurance measures (QAM), Health and safety standards, MCCSS and CYFSA legislated requirements.
• Provide direct support to staff teams in facilitating relationships and initiatives to promote a truly inclusive and participatory community program.
• Provide responsive, motivating leadership to create participatory, outcome directed teams.
• Ensure the program expectations, philosophy, vision, goals, and objectives are communicated and maintained through direct daytoday involvement with Company Team Leads.
• Develop and coordinate ongoing training and development for Company staff in accordance with Ministry guidelines and the Company's policies and procedures for client care and onsite training of Company homes.
• Facilitate staff meetings for all programs and service locations of Chrysalis Youth Homes.
• Facilitate and conduct annual performance appraisal/reviews on Company staff and evaluation of personnel and professional development.
• Facilitate staff orientations and assist with the hiring and termination of all Company staff along with HR designate and Operations Director.
• Coordinate and facilitate semimonthly meetings with Company staff and Team Lead for all Company programs.
• Discuss progressive disciplinary measures with staff as needed and document progressive disciplinary actions in staff files/records.
• Oversee and adhere to program budgets and support Senior Management Team in budget management.
• Assist Senior Management with reviewing and updating the Company's and Ministry policies on an annual basis.
• Complete both administrative and program duties as required by Chrysalis Youth Homes and the Ministry of Children, Community and Social Services.
• Attend, coordinate, and facilitate Plans of Care Meetings with client and/or external stakeholders.
• Complete monthly/yearly reporting as per Ministry guidelines (i.e., monthly restraint analysis reports, yearly restraint analysis reports, monthly progress reports, etc.)
• Resolve moderately complex program concerns or issues and develop potential solutions.
• Build rapport with staff colleagues, families, and community representatives to create opportunities with people to realize their aspirations, form social connections and promote personal growth.
• Collaborate with Chrysalis Youth Homes' directors to implement activities that meet and align with the organization's strategic direction, quality enhancement initiatives, and Chrysalis Youth Homes' policies and procedures.
• Represent Chrysalis Youth Homes in consultation and cooperation with Children's Aid Society placement teams during placement planning conferences and any other meetings as directed.
• Participates in the afterhours oncall rotation to provide support for staff and program operations outside of core hours (evenings, weekends, and holidays) in emergency situations.
• Complete any additional duties as assigned by the Senior Management Team based on Company needs.

• Bachelor's degree in child and Youth care or degree (CYC) or the equivalent combination of education and experience.
• A minimum of 3+ years' experience in p