Contact Centre Agent - Toronto, Canada - The Travel Corporation

The Travel Corporation

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer.

Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers.

The Travel Corporation offers employees a comprehensive benefits package; training and support to foster career development; travel opportunities; and a driven culture anchored to the principals of diversity and inclusivity.

HOW YOU'LL WORK
We offer a flexible work environment - in person in exciting offices and virtually with leading technology.

Working together across markets, teams and disciplines ensure everyone has a voice and everyone is part of our industry-leading brands.

Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.

Education: You will develop a quest for knowledge to understand the brand you represent and the locations we travel to.
Problem Solving: You will identify, research, and resolve issues to utmost customer satisfaction.
Collaboration: You will partner with your manager and teammates to meet your individual goals and contribute to the overall sales goals for the brand.
Taking initiative: You will be proactive in generating business by following up on incoming leads from our sales and marketing campaigns.
Nurturing: You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.

RECIPE FOR SUCCESS

Customer service oriented: You have a desire to anticipate, recognize, and exceed guests' needs.
Attentive to details: Providing quality is important to you you know that being accurate and thorough contributes to a positive guest experience.
Enthusiastic: You are ready to tackle any challenge with a positive attitude.
Balanced: You can maintain focus while prioritizing a multitude of tasks.
Tech savvy: You welcome the opportunity to learn new software programs.
A top performer: You have high standards and hold yourself accountable to your work.
Flexible: You can adapt quickly to our fastpaced environment.

MUST HAVE'S

Availability to work overtime as required
Availability to work any shift during business hours including evenings and weekends

PERKS

After your first year, you get an annual travel credit of $1250 to travel on any one of our core travel brands
You also get 2 weeks a year where you can work from anywhere in the world, your choice
Full health benefits package
To grow we offer a global training calendar, with a mix of virtual, inperson, and elearning courses. Plus, we give $3000 per year to support external learning and development courses that interest you and drive your passion
Giving back we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER

The Travel Corporation is proud to be an equal opportunity employer.

We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you.

The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA').

Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.