Customer Service Representative - Hamilton, Canada - Iclean restaurant and offices
3 weeks ago
Description
The Role
We have multiple casual opportunities available as
Customer Service Representatives for passionate customer service professionals that enjoys providing high quality solutions to customers within a challenging but rewarding environment.
As a Customer Service Representative, you will provide accurate and courteous customer service information and advice to customers regarding parking infringement enquiries.
You
must have full availability to work on a rotating roster between the hours of
8am - 9pm Monday to Friday - no weekend work Shifts typically span 8 hours which is inclusive of breaks.
If you are successful, you will enjoy:
- Reward and recognition program
- Comprehensive training
- Positive, collaborative work environment
- Career development opportunities
- Monthly reward and recognition
- Smart casual dress environment
- Active social club, subsidised gym membership, discounted Medibank health insurance, employee referral program and more.
Your key responsibilities include:
- Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits
- Facilitate the clearance of debts by providing relevant payment options for finalisation of infringement notices, and encouraging customer payments through all relevant payment options
- Advising the public of their rights and obligations under the relevant Acts
- Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff
- Accurate data entry of call summary into the computer system to create case history after each call
What we are looking for:
- Strong Customer Service orientation
- Good communication skills both written and verbal
- Professional approach and good phone manner especially when dealing with the difficult or distressed clients
- Welldeveloped negotiation, problem solving and decision making skills
- Ability to use multiple computer systems simultaneously
- Energetic and enthusiastic with an ability to work autonomously
- Call centre experience is desirable
Job Types:
Full-time, Part-time
Salary:
$23.50 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
- VRSP
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Work Location:
Hybrid remote in Hamilton, ON L8R 1Y6
