Haircare and Skincare Advisor - Mount Royal - Rennaï

Description

Join to apply for the Haircare and Skincare Advisor role at Rennaï

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

RETAIL

Discover Rennaï, the beauty and modern self‑care destination of the future.

HAIRCARE AND SKINCARE ADVISOR

At Rennaï, we are dedicated to helping individuals achieve well‑being through 360° self‑care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empowering individuals on their journey towards self‑care, self‑love, and self‑discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self‑care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

Position Overview

We are seeking a talented and inspiring Haircare and Skincare Advisor entrusted with advancing the success of our business through exceptional customer service. The successful candidate will be eager to learn, have a keen eye for the latest trends, a passion for luxury hair products and skincare products, and play a critical role in creating a personalized customer experience anchored in self‑care.

Reporting to the Skincare Team Lead, the Haircare and Skincare Advisor will be trained, help build genuine connections with our valued clientele, and ensure they discover and embrace their individual beauty.

This position includes a comprehensive benefits package.

Responsibilities

• Build trusted relationships with customers by actively listening, maintaining self‑awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Stay at the forefront of industry trends and product innovations, maintaining a deep understanding of our luxury beauty brands, their histories, ingredients, and benefits.
• Act as a trusted advisor by sharing expertise with customers, guiding them in selecting the perfect products that align with their specific needs and desires.
• Conduct thorough product consultations to understand customers' unique needs, concerns, and goals, inspiring them to explore new products and services.
• Offer product samples to customers, showcasing the effectiveness and benefits of the products.
• Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service.
• Utilize solid interpersonal skills to upsell and cross‑sell products, ensuring customers have a comprehensive beauty experience tailored to their preferences.
• Represent our luxury beauty retailer with pride and professionalism by embodying the brand's values, authenticity, and aesthetics through personal grooming and style.
• Embrace a growth mindset by staying up‑to‑date with industry developments, attending product trainings, and participating in brand events.
• Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.

First Year Overview

Months 1 – 5: Training on brands, company culture, and ways of working; preparation for store opening, learning policies, procedures, and technologies/platforms.
Month 6+: Store opening, operations, customer service, and continued brand education.

Skills And Experience You Will Need

• Previous experience in a customer‑facing role, preferably in luxury retail or beauty.
• High school diploma.
• Passion for haircare and skincare.
• Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse customers.
• Self‑motivated and inspired, with a proactive approach to problem‑solving.
• Professional appearance and demeanor.
• Ability to work in a fast‑paced, dynamic retail environment.
• Flexibility to work evenings, weekends, and holidays as required.

Bonus Points If You

• Have proven experience as a Haircare and Skincare Consultant or similar role in a luxury/beauty retail environment.
• Have in‑depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
• Have a proven track record of meeting and exceeding department goals.
• Are a self‑care and wellness ambassador.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let's create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers' lives.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industries

• Retail

Referrals increase your chances of interviewing at Rennaï by 2x.

Get notified about new Beauty Advisor jobs in Mont‑Royal, Quebec, Canada.